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3 steps to a sustainable supply chain

As more and more consumers take an increasingly conscious approach to buying, retailers are being forced to look more closely at where and how they create their products using this ingredient.

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Develop and define your objectives

Developing a retail strategy

Good planning is critical to the success of any business. Strategic planning essentially involves setting a strategic direction and objectives for the business and defining parameters and processes that underpin how the business plans go about achieving those...

Retail Realm winners recognised at the 2018 eftpos ARA Australian Retail Awards

This year’s Australia’s leading retailers were crowned today at the Australian Retailers Association’s (ARA) 2018 eftpos Australian Retail Awards.

The future of retail is heading online

Australian consumers predict a shift to online retail within the next 5 years.

Business-banking initiatives providing flexible settlements for retailers

Australia’s business-only bank Tyro announced two major advancements in the EFTPOS and Bank Account contributions: Flexible Same-Day Settlement payroll integration through Xero accounting software, targeted towards small to medium enterprises (SMEs). Tyro developed these innovations to assist...

5 tips retailers can implement to prevent stock loss

If you’ve been keeping tabs on the e-commerce industry, you’ll know that e-commerce is growing at an extraordinary pace, resulting in Australian retailers increasing the customer experience they provide.

Crypto currency charting the future of customer loyalty

Blockchain loyalty company Incent is taking up the challenge of bringing payments and rewards into the mobile era.

eftpos adopts Australian Made logo

eftpos has become the first card payments platform to adopt the Australian Made logo, demonstrating the company’s ongoing commitment to Australian consumers, merchants and the local industry. The Australian Retailers Association (ARA) believe this partnership will assist in strengthening the...

Use mission to develop strategy

Businesses expend significant energy establishing and effectively communicating their brand story to their teams across the organisation that in turn embody the business values to provide an in store experience that accurately reflects how the business wishes to be seen and what it represents....

Championing consumer feedback

Two-way communication; the real way to speak to your customers

How to boost in-store traffic on peak trading days

Now is not the time to rely on guesswork in retailing in Australia. It’s clear that retail disruptions – most notably web titans Amazon, eBay, Alibaba, and JD.com – will have a growing impact on traditional Australian retail sales in the coming decade.

Improve your professional retail skillset

The Equal Opportunity Commission (EOC) are offering courses to assist retailers on improving their personal and professional expertise. Through interactive and informative workshops facilitated by experienced trainers, retailers will gain insight into the industry and refine their knowledge on...

From bricks to clicks

A survey conducted by Rakuten Marketing across the Asia-Pacific (APAC) region has revealed that 78% of Australian consumers like to shop both online and in store, with 20% shopping in store only and 2% of Australians shop exclusively online. The report suggests that for retailers to grow in...

Australia commits to sustainable packaging goal by 2025

Australian retailers will find it easier to recycle in future, with the new Australasian Recycling Label officially launched at the Australian Packaging Covenant Organisation’s Towards 2025 event in Melbourne.

Surviving and thriving with e-commerce

In the future, bricks-and-mortar retailers will adapt innovations developed for online commerce to transform the real world shopping experience and how they do business.

Businesses and consumers define good customer experience

Recent LogMeIn’s 2018 AI Customer Experience Study shows business and consumer disparity

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Communicating the brand story

Many businesses proudly display their vision, mission and values in the foyer or reception area or at the counter where customers can see it. These statements also appear inside the front cover of the annual report, on letterheads and business cards. In these situations, the statements may act...

Generosity Marketing

Be memorable for all the right reasons to fast track customer loyalty.

Becoming a trusted retail mentor

How becoming a mentor in the retail industry is a rewarding experience.

4 signs your SEO campaign isn’t working and ways to strengthen it

Maintaining an online presence may not be the biggest priority as a retailer, but with many retailers’ moving into the digital sphere, keeping up with the competition is important. 

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