Building relationships through customer emails

Whether you send one or 1,000 customer emails each day – it is crucial that you don’t lose sight of how important each one is – that each one is an important relationship building tool in your business. 

The Melbourne Retail Festival


The Melbourne Retail Festival, a major, two day event over the 28th and 29th of March, is now less than a week away.

The ARA paving the way for the Millennial Movement

The ever-changing retail landscape sees new generations growing in importance. With millennials now making up a large portion of the retail sector, retailers need to invest in their staff to enhance their training and development processes to transform retail from a stepping-stone industry into...



Lead the customer service team

Leadership is all about influencing the actions of others and helping your team to enjoy the satisfaction of high achievement. It is an important part of giving great customer service and building strong relationships with your customers.

To learn how to steer your success as a team leader, the ...

Technology to accelerate retail in 2030

Robotics, automation and increasing focus on customer experience are some of the trends expected to transform the retail industry and the way consumers shop in the future.

Tyro first-to-market contactless payments ahead of government deadline

Tyro, Australia’s business-only bank, recently announced ‘Tap & Save,’ allowing merchants to save money by processing debit tap-and-go payments through the eftpos network. Tap & Save offers least-cost routing to merchants that has launched ahead of the 1 April 2018 deadline recommended by the...

Can you speak data?

Stating we live in the age of data is like saying water is wet – we all know this. Customers are increasingly providing brands with data about themselves without any hesitation but there is still a large problem with many brands not using this freely provided data effectively. There are some...

How to be positive about the negatives

It is a situation that can make us squirm more than Stephen King’s last horror story - you know, that chat you need to have with one of your direct reports? The one where you have to point out a big fat negative in their work. Why is it so hard? Even pointing out a small critique in someone’s...

Hiring right is the secret to success

We all know customer service is at the heart of the retail industry, so it comes as no surprise the success of your retail business is intrinsically linked to the ability and drive of your human capital.

What are your options?

In life and of course in business we regularly review and assess important services and contracts associated to both.

Performance culture

In a true performance culture, the focus and effort are placed on (a) maximising the performance of each individual, irrespective of their role, level of capability, etc. and (b) enabling each individual to strive to reach their true potential, irrespective of what that is. In such a culture,...

Six common questions about casual employees

With autumn settled in, retail in Australia sets into full swing for the rest of the year. Many businesses are planning for strong retail sales in the upcoming months, planning and executing the next phase of their 2018 strategy. It is this time of the year where recruitment plays an important...

Live chats and enhancing customer service

The most pressing issues for most consumers these days is not money, but time. Time has become the new currency and if retailers are to keep up with trends in 2018, they need to be innovative in their solutions on how to save their customers more of their time.

As online retail grows, bricks-and-mortar retail innovates

Online shopping has never been easier or more accessible. Research from Australia Post shows it continues to grow strongly, with internet sales up 11.5% in 2017 compared to the previous year.

Hiring smart to prolong staff retention

Employees are a business’ most valuable asset. This is a claim made by various business owners, as they battle to hold onto their star representatives. However, in an increasingly competitive business world, keeping hold of your best workers can be a challenging task.

How to re-engage employees in times of change

It’s no secret, the retail sector is currently going through significant change. Consumers’ purchasing habits are shifting to bargain hunting online. Artificial Intelligence (AI) and automation are completely changing the workforce and retail operations. But, perhaps most telling, is the current...

Four insights that will turn customers into fans

Now the Summer lull is behind us, it’s time to take stock and see how you can continue to grow your sales, your customer base and crucially, how you can turn your everyday customers into ‘fans’ of your shop or brand.

Innovation in the next 10-15 years of Australian Fashion

Natural resources that fashion designers have relied on for generations have depleted at an exponential rate over the past 15 years. In reality, we’re potentially facing complete exhaustion of most natural resources by 2030. The fashion sector is at a pivotal point to mitigate the potential...



Goal alignment with organisational objectives

In the workplace, team and individual goals will vary. Aligning these goals with your organisation's operational plan with produce a high performing team.

Successfully building and sustaining highly productive retail teams is more a result of your leadership style than the resources that you can...

Melbourne Central #Pressforprogress this International Women's Day

For the first time, shopping precinct Melbourne Central will celebrate International Women’s Day this Thursday 8 March with giveaways and a free lunch. The day is a time to reflect and applaud the achievements of women, and bring forth empowerment for change.

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