Improving learning is concerned with adjusting learning based on evaluation and feedback; negotiating adjustments with training and development specialists and documenting adjustments to inform future planning.
Common causes of problems with learning opportunities include:
Adjustments may need to be made to the learning opportunity in areas such as the facilitator, the activities, the timing, or the materials.
Adjustments should be based on the evaluation and feedback received from all stakeholders including the human resource team, operational management the learner and the facilitator.
When adjustments are made to learning opportunities it may be required to negotiate with stakeholders. Adjustments to learning opportunities can only be successful with the backing of training and development specialists.
Communication methods used for stakeholders may include:
The communication method adopted will depend on the importance and complexity of the adjustment.
Complex adjustments require the use of rich two-way communication channels such as meetings. Multiple channels should also be used to ensure that the stakeholder’s communication styles are catered for.
When entering into negotiations with training and development specialists, suggestions need to be supported with simple facts and figures that outline the reasons for the intended change. There also needs to be and explanation of the expected outcomes (comparisons between then and now) of the change plus the expected outcomes if the change is not initiated.
Adjustments need to be documented to ensure insights and experiences from the learning opportunities are captured. Placing this information in a knowledge management system ensures it is accessible to all stakeholders before, during and after the learning opportunity.
Knowledge management systems include:
Looking to learn the art of great sales and service? The ARA Retail Institute provides leading accredited training options including workshops and masterclasses in Sales and Servicing. Have a look at our classes below.