Online sellers say after-hours delivery to be popular in the future of e-commerce

BY Mark McGinley
08 May 2018

Aussie consumers have voted on the services they would most like to see in online shopping in the future, and online sellers have admitted what they can realistically offer. The results have revealed surprisingly similar outcomes, with more than 50% of consumers and more than 60% of online sellers saying the most sought-after and likely service to emerge is after-hours delivery.

The results come from an independent, nationally representative panel of 1009 Australian consumers who made at least three online purchases in the last six months, and commissioned by parcel delivery service CouriersPlease (CP). CP also carried out a second survey of 193 online sellers.

When the consumer panel was asked which services they would like to see in the online shopping industry in the future, weekend parcel delivery topped the list, with 60% of all respondents choosing this, while 52% of respondents wanted after-hours delivery.

When the panel of online sellers were asked which service they were most likely to offer the public if available, 67% chose same-day delivery, followed by 61% who chose weekend parcel delivery. Consumers, however, aren’t as concerned with receiving their packages so quickly with half saying they want same day delivery.

A personalised courier service with the same regular courier delivering parcels every time and virtual 3D modelling scraped in at the bottom of the list of services that online consumers want, at 13% and 10% respectively.

Delivery services Aussies want to see compare with what businesses are likely to deliver

Service

Business respondents (%)

Consumer Respondents (%)

Same day parcel delivery

67

48

Weekend parcel delivery

61

60

After hours parcel delivery

54

52

More parcel collection and drop off points

39

38

Express 3-hour parcel delivery

34

22

Same courier delivering all parcels

26

13

Drive through parcel collection

25

23

Virtual 3D modelling

13

10

 

About CouriersPlease

CouriersPlease (CP) is a courier and freight service. CP offers a network of POPStation (Pick/Post your Own Parcel) parcel lockers comprising more than 3500 lockers in 45 locations. Visit couriersplease.com.au

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ABOUT THE AUTHOR

Mark McGinley

Mark is the CEO of Couriers Please.

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