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Managing your Fair Work obligations.

The last 12 months has seen some very recognisable Australian businesses hit with huge fines from Fair Work Australia for failing to pay their staff accurately. More than ever businesses are asking: how do I make sure my business is paying staff correctly and is Fair Work compliant?

Human-Machine Partnerships in 2018

The Institute for the Future (IFTF) recently forecasted that we’re entering the next era of human machine partnership, and that between now and 2030, humans and machines will work in closer concert with each other, transforming our lives.

What brings e-commerce shoppers in-store?

“E-comm Firsts,” people who begin their shopping journey online aren’t just millennials, they include people with higher-than-average incomes who span all demographics. Plus, they’re eager and willing to buy both online and in store—if retailers can deliver a seamless experience.

Personalisation with a tech edge drives increased customer loyalty

While consumers have more choice in the way they shop and where they spend their money, there is still the demand for further flexibility, an improved experience, better service and additional channels to engage regularly with. Whether the focus is online or bricks-and-mortar stores, Australian...

Better, cheaper and faster is here to stay

It used to be that companies that did well would offer consumers one of the following benefits – better, cheaper or faster. We switched TVs, phones and cars when they were better. We switched to eBay, Bunnings or Aldi because they were cheaper. We switched to Express Post, flight check-ins on...

Start of the retail year- 2018

Well it has certainly been an interesting couple of months in Retailing during the peak trading period and the issues have been wholly diverse. From the hype of Amazon opening their first Australian Hub there has been plenty of noise covering a large amount media real estate.

Involve staff in event planning and design

Modern technology has left customers with a short attention span. There is so much information coming at people at any given moment that they subconsciously edit the vast majority of it.

New international air-side offerings at Melbourne Airport

Melbourne Airport’s new dining and luxury retail precinct is open, showcasing Melbourne's food and fashion capital.

Changing the retail paradigm

E-commerce has provided shoppers with an alternative to visiting traditional retail stores. The ability and freedom to buy products from the comfort of a couch, bed or office desk is hard to ignore for shoppers.

How to detox your business in 2018

January may be a great time to take stock of your personal life with the year ahead, but it’s also the perfect time to implement small changes and detox your work life, by reviewing your business plan. Where do you want your business to go and more importantly, how are you going to get there? 

All for one and one for all: how the future of retail lies in employee engagement

Like any industry, those working in retail can easily get jaded by repetitive routine. With the retail industry known for its high attrition rate, business owners and managers need to create a workplace that will attract, retain and engage employees so they aren't simply waiting for the clock to...

How Retailers Can Improve Their Mobile Experience Platforms

Mobile platforms, including apps or mobile sites, have traditionally been seen as a marketing tactic or an expensive way to create an online destination similar to a shop front. However, the reality is retailers can leverage both downloadable mobile apps and a customised online mobile platform...

Main street retail: where has everybody gone?

The move towards online shopping coincides with a decline in the presence and use of physical retail establishments, according to a study exploring the changes in shopping habits and environments conducted by Ipsos Global Advisor in 24 countries around the world.

Prepare for event planning

‘Customer happiness results from joyful, meaningful and engaging experiences, and customer happiness campaigns are most successful when they are executed in creative and innovative ways’ -Bernd Schmitt - Happy Customers Everywhere

New electronic shopping cart for businesses and consumers

The recent market correction has put more pressure on e-commerce sites to be even more profitable. It is vital for retailers to implement the correct technology to help adapt to the changing retail environment. The DS Smart Cart is a portable check out station that allows users to scan and weigh...

GPT launches Retail Runner – you shop it, we drop it

Melbourne Central is offering customers a new service to shop in person and have purchases delivered anywhere within 20 km on the same day.

How Much Coffee is Costing us Across the Country

Global payments platform Square is celebrating the third anniversary of their Square Point of Sale in Australia. In honour of this milestone they’ve released the 2017 Square Australian Coffee Report.

Global Marketplaces: Friend or Foe?

The Australian retail industry is amid a perfect storm. Slowing growth, rapidly changing shopper behavior, and dramatic increase in competition. The emergence of global marketplaces is an opportunity and a threat that brands and retailers need to consider and tread carefully. Data, analytics and...

The Customer Experience Begins and Ends with Customer Service

The customer experience is increasingly becoming the key differentiator that bricks-and-mortar have in their arsenal to fight against Amazon. Often, when retailers talk about customer experience, they think about investment in new technologies including upgrading their Enterprise Resource...

How to Build a Business Website for Success

What does online success rely on? For one, an effectively managed social media such as Facebook can drive massive amounts of traffic to your business website. Social media helps your online presence a good deal.

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