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Shopping with the current and future generations

In 2018 achieving success in the retail industry involves accepting that the future is here. This entails having an understanding of both the current cohort of shoppers, millennials, who already control a large amount of wealth, and the future cohort, Gen Z’s who at 18-22 years of age are now...

Embracing change with agile retailing

Every decision a retailer makes these days (whether it’s about price, product, placement or promotion) revolves around delivering the best possible customer experience to build and retain customer loyalty. The pressure on retailers to deliver these outcomes faster is heightened further by...

New rules of leasing – time to change your thinking!

Recently we celebrated 20 years in business, supporting Retailers in all facets of Retail Leasing and the challenges inherit in the Lessee/Lessor relationship, it is time to reflect where the industry is at and how it has evolved.

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Develop and implement a work-based learning pathway

A learning pathway is the way an individual navigates their knowledge and skill development, growth and life experience through formal and informal education and training across their personal and professional lives.

Learning can be a positive and rewarding experience, yet it is not always so in...

Top three tips for breaking into the international market

Despite there being many keys for a successful international expansion, these are three of the more important things to get right to have the best chance of success.

Online sellers say after-hours delivery to be popular in the future of e-commerce

Aussie consumers have voted on the services they would most like to see in online shopping in the future, and online sellers have admitted what they can realistically offer. The results have revealed surprisingly similar outcomes, with more than 50% of consumers and more than 60% of online...

Leveling the playingfield

Data and analytics have long been an edge for online retailers over their bricks-and-mortar counter-parts. Shoppers have been astonishingly happy to part with data online if they get something valuable in return. Amazon’s recommendation engine drives sales growth by applying algorithms to...

Seamless shopping experiences with real-time stock visibility

Retailers lose sales every day when customers walk into store and find the item they are looking for is not available. This happens 60% of the time, and they leave disappointed in the brand and with their shopping experience. If you don’t believe it, let us paint you a picture.

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Create a learning environment

Learning can be a positive and rewarding experience, yet it is not always so in the workplace. Organisational learning is a contributing factor in the achievement of organisational goals and objectives, the retention of key staff, staff engagement, morale and discretionary effort. It is often...

Consumer guarantees

While most businesses are by now aware of the existence of the consumer guarantees contained in Australian Consumer law (the ACL), there are a number of peculiarities in this area of law which can cause confusion. In light of this we’ve put together a quick FAQ about some of the issues which...

Power partnerships and moving beyond millennials: the trends defining brands in 2018

We want brands to stand for something that matters and to know there are more social groups than just millennials, according to The Media Store’s 2018 Trend Forecast.

Why customer curiosity is crucial for retail growth

In today’s retail world, it’s important you stand out and stay ahead of your competition, but that is becoming increasingly harder to do, as speed is a necessity and competition intensifies. You may be investing resources, effort and money responding to what your competitors are doing, but are...

Defending Australia's retail talent

The ARA are leading the charge in protecting local skills required to keep Australian retailers globally competitive.

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Establish good work habits

Have you ever worked with someone who was really organised? No matter what happened during the day, they were able to successfully get through all of their tasks as well as taking care of their number one priority – the customer. These people have great time management skills. They can...

The retail app chasm between Millennial's and Baby Boomers

There’s no doubt that mobile apps are on the rise, particularly in retail environments where traditional brick and mortar stores are searching for new ways to connect with consumers and compete for a piece of the retail pie. In fact, according to Deloitte’s 2017 Australian Mobile Consumer...

Understanding the difference between customer behaviour and trends

The ability to read and understand customer behaviour in the current retail market is becoming increasingly challenging. New technology being used by customers and retailers has resulted in masses of information being captured at a very quick pace, leaving little time to interpret what it all...

Top 4 trends in retail lighting for 2018

With retail lighting undergoing major changes in 2018, the next 12 months will see a shift to more human-centric illumination and new technologies emerging in both the controls and delivery of lighting.

Digital Transformation contributing $45 billion to Australia's GDP by 2021

Digital transformation will add an estimated $45 billion to Australia’s GDP by 2021, and increase its growth rate by 0.5% annually, according to a new study recently released by Microsoft[1].

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Show team support

As a team member in a retail store you don't work in isolation. You work with a whole range of people. These include your direct managers, the other employees in your store, other supervisors and a whole range of employees in other parts of the organisation. You may even deal with people who are...

David Jones, the now department-supermarket store

Melbourne’s Malvern Central Shopping Centre have expanded its food retail offering by welcoming David Jones Food earlier this year.

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