Retail News & insights

Who’s Spending Money and ...

You walk into a store looking for a new outfit, it takes you around 10 minutes to pick out...

Observations of Frustrati...

The customer journey is littered with possible frustrations. Observation can become a powe...

Selling Slow Stock

One of the rules of my retail shop, with regards to slow moving stock, was MOVE IT, MOVE I...

Automation: Achieving Cus...

Transforming your automatic emails from mindless to meaningful

Retail Rated Third Most T...

Eighty-three percent of consumers globally rate transparency and ethical behaviour as vita...

A Crash Course in Custome...

Customer-centricity. We’ve all heard the jargon, and for the most part understand what it ...

Technology and Customer S...

Telephone Procedures Telephones are a form of communication that will need to be used to c...

What Can Local Retailers ...

Zara, H&M, Uniqlo and TK Maxx are a few global giants successfully selling apparel within ...

How to Employ Right to Re...

Summer, peak season and Christmas trade is only just around the corner.  So it’s now that ...

Communicating With Custom...

What is Communication?

Think Like Your Customer:...

In business it’s all too easy to focus on the bottom line and gradually lose touch with th...

Top Buys and Specials thi...

With Father’s Day just around the corner, there will inevitably be those of us doing a las...

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