Modernising the customer journey

The rise of online shopping, click and collect and the world of social media has transformed the buying experience. Customers have access to information, expertise and validation at every step of the journey online but today they want an in-store and offline experience that complements and meets...

E-commerce technology trends, sorting through the hype

Customer Experience – we’ve all heard the term, we all know what it intends to mean and convey, and we’re all committed to improving it – a better experience means happier customers, and happier customers engage and spend more.


Aside from a few short-lived pilots, and the tradeshow stands...

24/7 delivery network for online sellers and shoppers

Parcel delivery network HUBBED have partnered with eBay and DHL e-commerce, giving online sellers new affordable and convenient options for sending goods internationally.

Changing the retail paradigm

E-commerce has provided shoppers with an alternative to visiting traditional retail stores. The ability and freedom to buy products from the comfort of a couch, bed or office desk is hard to ignore for shoppers.

How Retailers Can Improve Their Mobile Experience Platforms

Mobile platforms, including apps or mobile sites, have traditionally been seen as a marketing tactic or an expensive way to create an online destination similar to a shop front. However, the reality is retailers can leverage both downloadable mobile apps and a customised online mobile platform...

How to Build a Business Website for Success

What does online success rely on? For one, an effectively managed social media such as Facebook can drive massive amounts of traffic to your business website. Social media helps your online presence a good deal.

Online Retail Rising for Older Generations

Online purchasing by Australia’s oldest generation, the Pre-boomers, is set to grow faster than all other age groups this year, according to research from the Commonwealth Bank.

Predicting Retail Trends for 2018

A successful Christmas season has set Retailers on a strong foot for 2018. To ensure that businesses are always growing, it is key to continue adapting alongside a transforming digital and consumer-based environment. What trends can brands expect to arrive in store for this year? Azoya examines...

Are Retailers Ready to Take the $3.5 Trillion Bull by the Horns?

Distribution strategies for taking advantage of global omni-channel growth with next generation technology.

Online Marketplaces Disrupt Global Retail Thinking

The power of the online marketplace is completely disrupting the global retail space, giving merchants the power to sell anything, to anyone, from anywhere.

A Review of Shopping Trends and Hot Products in November 2017

November kicked off the peak retail season with several online sales events – the most notable in Australia being Click Frenzy, Black Friday and Cyber Monday. These events offered a great opportunity for retailers to kick off sales for the season and increase brand awareness, and for consumers...

New Technology Providing Solutions for Contemporary Retail Challenges

Does buy now, pay later pass the test for retailers?

Brand Value Online

Brand value is a key consideration of online retailers. How to determine, establish and measure brand value are questions of importance to retailers wishing to benchmark their business and ascertain its strength as related to other players in the sector.

Tips & tricks: How to make the most of this year’s Christmas shopping period

Kick starting in the middle of November is Australia’s Christmas buying season, with the Australian Retailers Association (ARA), in partnership with Roy Morgan Research recently predicting Aussie shoppers to spend more than $50 billion on Christmas shopping this year alone. Experts also predict...

Buy Local this Christmas

Holiday gift ideas on the largest online product directory of locally made and grown goods.

How to: Amazon in Australia

The Australian Retailers Association’s wrap up on the Amazon Seller Summit

The Notifiable Data Breaches scheme

Time to prepare for data breach notification obligations in 2018

Australian retailers with a turnover of $3 million or more, or those that trade in personal information, will be obligated to notify individuals affected by certain data breaches involving personal information from 22 February...

Is your website ready for Christmas and peak trade season?

Every (successful) retailer has a website. Some have ecommerce attached to them – others are purely informational. Just having one allows you to drive more sales either online or to your bricks-and-mortar store.

The Importance of Christmas

As Australian consumers increasingly embrace online platforms, shopping centres will review and innovate their business model to broaden their value proposition for consumers.

Demystifying the Fusion of eCommerce with the in-store Environment

The increasing expectations and sophistication of the instore experience is evolving rapidly, there has been a lot of attention and effort put into this as retailers have responded to the increasing reach of online retailers.

Become a Retail Insider

Join 11,000+ Australian Retailers