INTERESTED IN

Getting realistic about personalisation

Creating a highly personalised in store experience is retail nirvana. Yet with limited numbers of Store Associates managing stock and display as well as customers, is personal service always an option? And with technology in-store on the rise the temptation to overload the Store Associate with...

How to outsmart the competition using HR technology

As more and more global retail giants enter Australia, it places a spotlight on the demand for more rigorous HR processes to ensure workforce compliance obligations are being met and the importance for niche retailers to up their HR game as a competitive strategy.

Managing your Fair Work obligations.

The last 12 months has seen some very recognisable Australian businesses hit with huge fines from Fair Work Australia for failing to pay their staff accurately. More than ever businesses are asking: how do I make sure my business is paying staff correctly and is Fair Work compliant?

All for one and one for all: how the future of retail lies in employee engagement

Like any industry, those working in retail can easily get jaded by repetitive routine. With the retail industry known for its high attrition rate, business owners and managers need to create a workplace that will attract, retain and engage employees so they aren't simply waiting for the clock to...

GPT launches Retail Runner – you shop it, we drop it

Melbourne Central is offering customers a new service to shop in person and have purchases delivered anywhere within 20 km on the same day.

The Customer Experience Begins and Ends with Customer Service

The customer experience is increasingly becoming the key differentiator that bricks-and-mortar have in their arsenal to fight against Amazon. Often, when retailers talk about customer experience, they think about investment in new technologies including upgrading their Enterprise Resource...

Risk Assessment and Control

After identifying hazards the next step is to assess the risks to health and safety that they pose. A risk is the chance, however big or small, of a hazard actually causing harm.

Speeding up checkout lines to improve the customer experience

With stiff competition from online sellers, the onus is on retailers to provide a unique experience in-store, and to increase the incentive for customers making a purchase. However, in order to maximise the success of any storefront, retailers need to take advantage of every opportunity and...

Simple, Speedy and Seamless Customer Experience

Retailers need to excel at customer experience in order to thrive and survive

Consumer Spending on Experiences Increases

Consumers are increasingly looking for experiences to spend their money on such as dining out, buying theatre or concert tickets and staying at hotels according to a recent consumer data report from NAB.

Tips & tricks: How to make the most of this year’s Christmas shopping period

Kick starting in the middle of November is Australia’s Christmas buying season, with the Australian Retailers Association (ARA), in partnership with Roy Morgan Research recently predicting Aussie shoppers to spend more than $50 billion on Christmas shopping this year alone. Experts also predict...

Who’s Spending Money and Who’s Just Wasting Time?

You walk into a store looking for a new outfit, it takes you around 10 minutes to pick out a few items, but it’s fun so who’s counting. You then spend 4 minutes waiting for help on sizing, ok they’re busy. Could I now be bothered waiting to try these on? 5 min’s later you finally get a change...

Observations of Frustration

The customer journey is littered with possible frustrations. Observation can become a powerful tool for key improvements.

Accessorial Liability – Are you at risk?

Looking deeply at Accessorial liability and how retailers can manage their risks.

Selling Slow Stock

One of the rules of my retail shop, with regards to slow moving stock, was MOVE IT, MOVE IT, MOVE IT – SELL IT.  If a product was moved around the shop floor 3 times and still hadn’t motivated a customer to buy it, then it has to go. We have all purchased a product we were sure would be a hot...

Automation: Achieving Customer Loyalty and Satisfaction

Transforming your automatic emails from mindless to meaningful

Retail Rated Third Most Trustworthy Industry

Eighty-three percent of consumers globally rate transparency and ethical behaviour as vital to building trust, according to SAI Global’s inaugural Consumer Trust Index. Topping the list at 88 percent is a reputation for good quality products and services.

Top 5 Ways to Improve Employee Morale

Motivation cannot be imposed from the outside, like a rule! It comes from within, and as such, to raise motivation levels among employees, the workplace needs to offer something that connects to the personal needs of individuals.

A Crash Course in Customer-Centricity

Customer-centricity. We’ve all heard the jargon, and for the most part understand what it means. To put it simply, it’s about making the customer the centre of your business’ universe – every product, every touch point and every experience built around their needs and desires. It’s a powerful...

Technology and Customer Service

Telephone Procedures Telephones are a form of communication that will need to be used to contact customers, other stores and team members. It is therefore essential to understand how to use it effectively and within company standards.

Become a Retail Insider

Join 11,000+ Australian Retailers