How to manage workplace conflicts

There is no ideal time or location in a retail environment to have interpersonal conflict with others, and when they do occur most people will put off a conflict discussion with a colleague or their Manager. Ultimately, it’s because people think they have more to lose than gain from having such...

Stocard's next step to revolutionise retail

Stocard, the world’s leading mobile loyalty wallet, has recently announced its latest financing from, a Data Science Investment Group. Stocard will use this capital to launch a mobile payments functionality, expand in new markets including Australia and recruit engineers and...

Retail Awards and Agreements

Awards and Agreements prescribe the wages and conditions of work in the industry and have the force of law. It is important for retailers to know the difference between Awards and Agreements, as some retail employees find that they are better off with the Retail Award, while others feel that an...

ARA achieves historic reduction in Sunday Penalty Rates

The Full Bench of the Fair Work Commission issued its decision in the Penalty Rates case last Thursday 23 February 2017. The ARA sought a reduction in the Sunday Penalty Rate under the General Retail Industry Award 2010 (GRIA) from its current level of an additional 100% to 50%. The Full Bench...

New data service to provide consumer basket-insights

Australian retail market research firm, koji, has today unveiled snapshot™, a new ‘data-as-a-service’ offering designed to make grocery and liquor basket insights more accessible to brand marketers. Available as product or category-specific data reports, koji’s snapshot™ delivers transactional...

Merchandising 3.0: Customer-Centric Retailing

Customer-centricity may be the hot buzz word in the retail world, but savvy, forward-thinking retailers have been familiar with the term for a while now. Rich sources of customer data and advances in technology are allowing for deep insights and stronger customer engagement. Astute retailers are...

Google Helps the Romantically Challenged

As I made my way through Greenwood Plaza in North Sydney to the train on Tuesday night, I couldn’t help but chuckle to myself about the mass amounts of stressed men anxiously choosing Valentine’s Day cards, and then the line 15 men deep at the florists. It was 6pm on Valentine’s Day and one can...

Keys to optimising your online brand presence

Marketing creates awareness and demand. Brand strategy and brand management are not about creating awareness; they are about guiding the quality and relevance of organisational behaviour in serving a specific group of customers.

Workplace Investigations - are they really such a big deal?

Far from the seemingly glamourous investigations conducted by police on TV, workplace investigations are inevitably more tedious, less rewarding and are a drain on valuable resources. However, they are also a crucial step in handling allegations of misconduct by employees, and getting them wrong...

Online Brand Communication

Communicating a brand in the online context brings a different set of variables than those involved in brand communication offline. Not only are customers likely to behave differently, competitors behave differently and to a large extent retailers must relinquish some control of their brand...

Recognising Remarkable Retailers

The ARA is proud to announce the launch of the industry’s pre-eminent awards program, The 2017 eftpos ARA Australian Retail Awards. The prestigious event serves as a national stage to recognise the leaders and disruptors in the retail space, celebrating their contribution to moving retail...

Amazon Is Coming... Be Prepared to Deliver

Soothsayers, fortune tellers and crystal ball gazers have been predicting online retailers will soon displace the traditional bricks-and-mortar store for the last decade. Yet, retail stores remain. This may be because e-commerce in Australia is still maturing. Or it might be the big, global...

Getting to grips with online retailing

Online retailing is fast becoming the obsession of global retail operators and commentators.  It is filled with start-up retailers launching their businesses online and traditional bricks and mortar retailers making the shift online. To be successful, prospective online retailers need to...

Christmas 2016 Wrap Up

The 2016 Christmas period will be remembered as one of the hottest festive seasons on record in Australia, but grocery sales remained cool.

Zebra Technologies Provides Innovative Solutions for Retailers

Zebra Technologies and the Australian Retail Association (ARA) have joined forces in a collaborative partnership to share information and promote innovation in retail.

Going The Distance With Shipping

Retailers today are competing on more fronts than before; not only do you need to stay on top of the traditional Four Ps of marketing (price, product, promotion, and place), you need to do it in a fast-moving environment of global marketplaces, niche merchants, and fickle shoppers. Next year, ...

LUC. Design Announced 2017 Retailer to Represent Australia at GIA Awards in Chicago

LUC. design has recently been chosen to represent Australia at the IHA Global Innovation Awards (GIA) in Chicago this March. Hobart based, LUC. design was announced as the first ever winner to represent Australia from the line-up of finalists from the Gift and Life Instyle Awards (GALA) in both...

What’s in store for retailers this year?

The New Year is upon us and once again it’s time to prepare for what is shaping up to be another big year for the retail industry. So what are the key employment issues that ARA members should be aware of in 2017?

Pandora Championing Team Achievements

Many retailers in Australia are experiencing challenging times, impacted by the shifting retail landscape and economic impacts from international markets. Retailers and their teams are undoubtedly feeling the pressure, which can lead to a severely demoralised workforce. During these hard times,...

Aussie retailers experience success in the UK

The number of Australian and New Zealand retailers expanding their footprint into the UK is on the rise, including the likes of Mon Purse, Typo, Disrupt Sports and Lorna Jane setting up in 2016 alone.

New Forward Thinking Workplace Technology for Retailers

With consumers spending more time browsing and purchasing on smartphone applications, it’s not surprising that employees have come to expect a similar interfaces and functionality from their workplace tools. Although smartphones have now been common features of day-to-day life for almost a...

Developing Effective Customer Service Staff

A sale now begins the first time a potential customer experiences your brand. And the way staff approach, interact with, learn about and introduce their product to customers is a strong part of sales and service in the world of retail. Great customer service is increasingly returning to centre...

Achieve the best deal on your retail lease in 2017

As a retail business owner seeking to secure a good deal on your lease, the better informed you are, the more empowered you will be in negotiations with the landlord.

Missguided bringing bricks and mortar back

Breaking the rules of conventional high street retail, Missguided makes a high-impact debut in physical retail with a uniquely Instagrammable new store at Westfield Stratford City in London.


22 DECEMBER, 2016:With only a few days left for Australians to finalise their Christmas shopping, the Australian Retailers Association (ARA) reminds consumers of the most sought after Christmas gifts this silly season and where to source produce for this Sunday’s Christmas lunch.

My people don’t sell! 5 tips that help your team love selling

Selling can be a dirty word in some workplaces. I’ve been in sales for over 15 years, and I still cringe at the thought of picking up the phone to make a cold call sometimes. Then there are many people in our teams that do not see selling as remotely relevant to their roles (nor their lives)....

Toll launches its first pop-up delivery service in Westfield centres

Toll Group recently launched its new consumer-to-consumer parcel delivery service with the opening of new pop-up delivery hubs in selected Westfield shopping centres. Launching just in time for the Christmas rush, the service provides shoppers with greater flexibility – allowing them to skip the...

'Tis the season to be wrapping!

Finding the perfect Christmas gift these holidays is only half the battle. With gift wrapping becoming more and more elaborate over the years, sustainable gift wrapping has become increasingly more popular with the most creative and ecofriendly wrapped gifts taking prime position under the...

Positive outlook for an Aussie-made Christmas

This Christmas is looking positive for retailers with three-quarters of Australian retailers expecting 2016 Christmas sales to exceed those in 2015, according to Deloitte’s 2016 Retailers' Christmas Survey.

Online shopping to hit peak on 13 December

More and more Australian will embrace online shopping this Christmas with consumers expected to spend $10.7 billion in online purchases this silly season.

How to prepare your staff for the busy Christmas period

By Nicola Livingstone - Frontline Retail

Single's Day surge for Australian retail brands

A number of Australian retailers have cashed in on Alibaba’s Global Shopping Festival last Friday, November 11.


Founder and client advocate of Fashion Equipped, Elizabeth Formosa and her team provide relevant information, expertise, tools, ideas, direction, networking and motivation to clients, guaranteeing they are not alone on their journey to successfully starting a fashion business. Elizabeth will be...

KitKat unveils permanent location in Melbourne

Chocolate lovers rejoice! Just days away from the official opening, KITKAT is gearing up to launch their first permanent store in Australia – the KitKat Chocolatory.

Insight onslaught

The digital revolution is re-shaping the mystery shopping sector and what it can do for retailers.

The incredible shrinking store

By Gary McCartney*

At your service

Retail – where customer service and technology collide.

Top retail brands revealed

Woolworths is leading the way in customer engagement and has won the hearts of Aussie consumers on social media, according to a new report by NetBase.

Feel good retail recruitment

The pilot of a financially incentivised retail training and employment program has seen retailers reap the benefits of tailored training and store placements.

Retailers lose in conflicts with manufacturer

When a conflict between a retailer and a manufacturer gets out of hand, the retailer may decide to stop carrying specific products, or the manufacturer may stop selling his products to the retailer. Marketing researchers at KU Leuven (University of Leuven), Belgium, have now shown that these...

Rebel refits at Miranda

Rebel has opened the third of its state of the art Stadium of Sport stores at Miranda in Sydney's south, unveiling the latest in design innovation and customer experience to an audience of sporting stars, VIPs and local customers. 

Lincraft goes back to its roots

For the first time, since its inception in 1950, Lincraft is going back to its grass roots and focusing on craft, fabric, patterns, wool and haberdashery products for at least 20 stores nationwide – with the latest being in Chadstone, Melbourne.

Weak incomes hit retail

According to a Deloitte Retail Forecast, weak underlying income growth is squeezing retail turnover in food categories, while non-food categories are still benefiting from low interest rates and asset price inflation. Overall, real (inflation adjusted) retail sales growth was 2.5 percent over...

Tyro retail SME grants


Coles offers fitness incentives

In a step towards a healthier Australia, flybuys is partnering with activity trackers such as Fitbit to reward customers for being active with a 10 percent discount on all of Coles’ fresh fruit and vegetables.

Shirtmaker courts ACCC trouble

London-based clothing manufacturer and retailer, Charles Tyrwhitt, has paid a $10,800 penalty after being issued with an infringement notice by the Australian Competition and Consumer Commission (ACCC), following an investigation into the company’s ‘was/now’ pricing practices.

Discount for AFR Retail Summit

There are just two weeks to go before the heavyweights of the retail industry gather at the Australian Financial Review Retail Summit, 28-29 September at the Sofitel Melbourne on Collins. On the agenda: the future for Australian retail, and the strategies by which retailers can boost...

Food safety in NSW retail food businesses

The NSW Auditor General, Margaret Crawford, says the NSW Food Authority needs to better monitor its arrangements with councils that inspect retail food businesses on its behalf.

The power of Tim Tams

Retailers can learn some valuable lessons in negotiation from Coles’ Tim Tams price rise stand off.

Online card fraud workshop

Online card fraud is increasing in Australia and retailers remain high value targets.

Men spend up online

Men continue to spend more than women online, with gender stereotypes playing out, as men dominate takeaway food and video game purchases, while women spend more on fashion and cosmetics, according to the 2016 Sensis eBusiness Report.

Debenhams to open in Australia

Iconic British Department Store, Debenhams, will open in Melbourne’s St Collins Lane precinct in September 2017.

Dismissal unfair despite serious misconduct

A large retailer of global footwear brands has landed themselves in hot water after deciding to terminate a store manager for serious misconduct following allegations of theft and fraud.

2016 Christmas New Year Public Holidays

It feels as though we’ve blinked and eight months of the year have flown past. There are now only three months until Christmas! Before we know it, department stores will be decorating their floors with Christmas trees and tinsel and we’ll be checking our lists twice to make sure we’ve bought all...

Retail sales flat, but some buck the trend

By John Rice, University of New England and Nigel Martin, Australian National University*

7/Eleven proposes franchise reform

 7-Eleven is proposing a range of critical industry reforms to underpin standards and entrench ethical behaviours across Australia’s franchise sector.

Uniqlo doubles Chadstone space

Uniqlo will relocate its Chadstone store in Melbourne to an expanded space within the centre to open on October 13.

Is the (Mr) Price right?

South African retail group, Mr Price, makes Australia its first international market – here’s a look at its local presence.

Don't blush baby

Sexual harassment can have significant consequences, with retailers urged to take every precaution to prevent its occurrence.

Lush opens latest flagship

Lush Cosmetics has relocated its flagship store to a space three times the size of its orginal in Sydney's Queen Victoria Building (QVB).

Shopper marketing 101

What is shopper marketing and why do it? The Retailer looks at the applications of shopper marketing for retailers.

Sydney leads retail rent growth

Sydney’s CBD continues to lead the way nationally in terms of retail rent growth, with a 28.4 percent increase in NSW prime rents recorded for the year to Q2 2016.

October - National Safe Work Month

National Safe Work Month is October, and retailers are being asked to think about how their organisation can recognise work health and safety to win a reward worth $5000.

DJs sells Market St store

Scentre Group (formerly known as Westfield) has jointly purchased the David Jones Market St building in Sydney''s CBD with Cbus Property.

Melbourne Airport appoints duty free

Melbourne Airport has re-appointed travel retailer, Dufry, as its partner for international duty free retail.

Online grocer to take on supermarkets

The team behind Aussie Farmers Direct has launched The General Store, an online only supermarket stocking grocery brands at low prices and bulk value lines not available in current supermarkets.

New era for David Jones

With its new ownership now firmly instated, stalwart department store, David Jones, has unveiled a new store concept it hopes will cement its place in Australian retail’s future.


The results are in for the 2016 eftpos ARA Australian Retail Awards.

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