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How are you leveraging technology across your business?

With technology advances impacting various industries, retail technology has transformed the industry in more ways than one. Last year, a staggering 49% of retailers admitted to not having an integrated POS system, limiting them from processing sales offline when disconnected from their network.

Conversational commerce and its impact on retail

The integration of messaging apps and voice technology is transforming how people communicate and get information. Consumers already prefer to use conversational interfaces such as SMS and Facebook Messenger, to interact with their friends and family. Retailers are now able to bring that same...

Mobile wallets: the future of retail payments

The traditional wallet as we know it today is rapidly being replaced by mobile management platforms, prompting retailers to explore new ways to engage customers. Mobile wallets can be a strategic marketing tool for retailers to drive repeat customers and improve sales. Digital loyalty programs...

Defining the online path to purchase

“What is my consumers path to purchase?” The million-dollar question and one that is asked time and time again, and up until now, it’s been fairly hard to determine. But with online retail growing at such a fast pace, and the abundance of online behavioural data being collected, answering this...

Retail on the move with mobile printers

With the retail industry averaging a 2.76% growth year-on-year last year, and retail trade growth down more than 1% on the 50-year average, it is obvious retailers across the country are facing challenges.

Why customers love to buy now, pay later.

No doubt you’ve heard of the likes of AfterPay and ZipPay, allowing customers to pay later for things they want right now. These buy now, pay later (BNPL) services are the new-age version of lay-by, except the third-party companies typically assume all the financial risk. It allows shoppers to...

Technology: key to the retail industry’s employee engagement

When it comes to finding more innovative methods of marketing to consumers, the retail industry is ahead of the curve. A recent article from Forbes[1] highlights several current trends that show just how far this industry has gone to become a leader in its visionary deployment of advanced...

Meeting consumer demand for electronic payment

Fumbling for the right change in your wallet used to be painful. For years it had the potential to be a major source of frustration at supermarket checkouts, coffee shop counters and train stations all over Australia.

Mobile loyalty – a necessity, not an accessory

Embracing mobile is crucial to win over customers and increase their loyalty. With over 40% of the world’s population owning a smartphone, and 84% in Australia, according to Deloitte; we use our devices more than ever - including for interacting with businesses.

The future of retail digitization and Artificial Intelligence (AI) in retail

The retail industry is among one of the industries that are most affected by digital transformation, giving rise to experimentation of better ways to respond to changing shopper expectations. In response to the shift, there has been a substantial growth in the availability of digital signage to...

Do you want to lead the retail revolution?

It is common knowledge that the retail industry is in the full grip of a digital revolution thanks to the internet. With more people connecting to the internet every day and more communities embedding it into their culture, it is driving an unstoppable retail transformation from which there will...

Tech trends in customer experience

Retail is no longer about just making sales, it’s about making life-long customers. Analysts predict [1] that over the next five years, customer experience will overtake price and product as the number one brand differentiator. Emerging technology is creating innovative, unique and interesting...

Retail disruptors: speed, customer experience and differentiation bring the winning competitive edge

Disruptive technologies are reshaping the retail landscape and many retailers are eager to adapt. But one force will remain constant as retail evolves: The customer is at the centre of everything. Unlocking insight into customers’ preferences, shopping habits and fulfilment needs will be key to...

Privileged account security never goes out of style

In April, hackers breached the Point of Sale (PoS) systems of iconic New York department stores Saks Fifth Avenue and Lord & Taylor – which are both owned by Hudson’s Bay Company. This latest cyber-attack against a major retailer resulted in the potential compromise of millions of payment cards.

Leveling the playingfield

Data and analytics have long been an edge for online retailers over their bricks-and-mortar counter-parts. Shoppers have been astonishingly happy to part with data online if they get something valuable in return. Amazon’s recommendation engine drives sales growth by applying algorithms to...

Seamless shopping experiences with real-time stock visibility

Retailers lose sales every day when customers walk into store and find the item they are looking for is not available. This happens 60% of the time, and they leave disappointed in the brand and with their shopping experience. If you don’t believe it, let us paint you a picture.

The retail app chasm between Millennial's and Baby Boomers

There’s no doubt that mobile apps are on the rise, particularly in retail environments where traditional brick and mortar stores are searching for new ways to connect with consumers and compete for a piece of the retail pie. In fact, according to Deloitte’s 2017 Australian Mobile Consumer...

Digital Transformation contributing $45 billion to Australia's GDP by 2021

Digital transformation will add an estimated $45 billion to Australia’s GDP by 2021, and increase its growth rate by 0.5% annually, according to a new study recently released by Microsoft[1].

Google’s Digital Garage empowers all

The new Google Digital Garage in Manchester is part of an initiative announced by Google to help 100,000 people in the UK enhance their retail career by offering free digital skills in more than 200 towns and cities. Designed by creative agency Dalziel & Pow and delivered in partnership with...

Five ways digital transformation can improve employee engagement

Today’s employees are digital first. They expect collaboration, flexibility, energy, purpose and inclusion. Employees are motivated by recognition, rewards and competition. But are workplaces keeping up? Recent research shows that 70% of business transformations fail due to a lack of employee...

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