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E-commerce technology trends, sorting through the hype

Customer Experience – we’ve all heard the term, we all know what it intends to mean and convey, and we’re all committed to improving it – a better experience means happier customers, and happier customers engage and spend more.

 

Aside from a few short-lived pilots, and the tradeshow stands...

Retail Training in a Digital age

You would think mobile training applications are a new phenonium, however learning through applications have been around since 2014, with key retailers such as Target USA, Bunnings and Best Buy utilising specific apps to train ‘on the job’ and provide information to associates to enhance the...

A divided vision of the future

We’re entering the next era of human-machine partnerships with a divided vision of the future, according to global research from Dell Technologies. Half of the 3,800 global business leaders surveyed, forecast that automated systems will free up their time while the other 50% believe otherwise....

Getting realistic about personalisation

Creating a highly personalised in store experience is retail nirvana. Yet with limited numbers of Store Associates managing stock and display as well as customers, is personal service always an option? And with technology in-store on the rise the temptation to overload the Store Associate with...

Using new technology to generate ROI

Technology is reshaping the way retail businesses and markets operate. Although many industries have already begun using such things as virtual reality and wearable devices, many bricks-and-mortar retail stores bare unsure how they can benefit from these new technologies.

Human-Machine Partnerships in 2018

The Institute for the Future (IFTF) recently forecasted that we’re entering the next era of human machine partnership, and that between now and 2030, humans and machines will work in closer concert with each other, transforming our lives.

Personalisation with a tech edge drives increased customer loyalty

While consumers have more choice in the way they shop and where they spend their money, there is still the demand for further flexibility, an improved experience, better service and additional channels to engage regularly with. Whether the focus is online or bricks-and-mortar stores, Australian...

How Retailers Can Improve Their Mobile Experience Platforms

Mobile platforms, including apps or mobile sites, have traditionally been seen as a marketing tactic or an expensive way to create an online destination similar to a shop front. However, the reality is retailers can leverage both downloadable mobile apps and a customised online mobile platform...

Main street retail: where has everybody gone?

The move towards online shopping coincides with a decline in the presence and use of physical retail establishments, according to a study exploring the changes in shopping habits and environments conducted by Ipsos Global Advisor in 24 countries around the world.

New electronic shopping cart for businesses and consumers

The recent market correction has put more pressure on e-commerce sites to be even more profitable. It is vital for retailers to implement the correct technology to help adapt to the changing retail environment. The DS Smart Cart is a portable check out station that allows users to scan and weigh...

How Much Coffee is Costing us Across the Country

Global payments platform Square is celebrating the third anniversary of their Square Point of Sale in Australia. In honour of this milestone they’ve released the 2017 Square Australian Coffee Report.

How to Build a Business Website for Success

What does online success rely on? For one, an effectively managed social media such as Facebook can drive massive amounts of traffic to your business website. Social media helps your online presence a good deal.

Online Retail Rising for Older Generations

Online purchasing by Australia’s oldest generation, the Pre-boomers, is set to grow faster than all other age groups this year, according to research from the Commonwealth Bank.

The New Risk for Businesses – Cloning

With the rapid rise of data hacking in the Australian business sector in recent months, a new risk has emerged – cloning an entire business to steal intellectual property and ultimately income.

Are Retailers Ready to Take the $3.5 Trillion Bull by the Horns?

Distribution strategies for taking advantage of global omni-channel growth with next generation technology.

‘Frictionless’ Commerce Versus the ‘Social and Tactile’ Experience of Physical Retail

If an, admittedly overly simplistic, conclusion is reached between the limitation that the lack of a physical store network put on Amazon’s retail ambitions and it’s enormous acquisition of Wholefoods, the importance of a physical location is illustrated.

Unlocking the Retail Advantage

Data-rich retailers need to be able rethink the ways in which they utilise customer information

Australia, the First Cashless Country?

With consumers quickly embracing new payment technologies, retailers need to prepare for a potentially cashless future

The Path to RFID Adoption

Inventory distortion becomes particularly acute in the 30 days leading up to Christmas Day, adopting RFID tagging technology allows retailers to track products through the entire logistics chain.

How Retailers are Using AI for Personalised Marketing Strategies

In the competitive world of retail commerce, marketers and customers want the same thing: personal, engaging, and meaningful interactions. In an era of Instagram, Facebook, Google, and Pinterest, users are able to self-select and curate the content they crave. This has raised the bar for...

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