New Forward Thinking Workplace Technology for Retailers

With consumers spending more time browsing and purchasing on smartphone applications, it’s not surprising that employees have come to expect a similar interfaces and functionality from their workplace tools. Although smartphones have now been common features of day-to-day life for almost a...

­­Bricks and Clicks: the new GenMobile Shopping Experience

eCommerce is flourishing across Asia Pacific and are already outperforming traditional giants such as the United States and Western Europe, the region is set to score US$1.4 trillion in revenue by 2020. Consumers across the world are increasingly demanding to be plugged in – and as mobile and...

Seven Ways Indoor Locationing Technology Enhances the Shopping Experience

In the lead up to Christmas, Australian retailers are facing more competition than ever before. As consumers now have an array of choices at the stroke of a keyboard — at any time of the day or night — service has now become a key differentiator.

Gen Z: Rebels of Retail?

Within a decade, 4.6 million of Gen Z Australians will make up 12% of the national workforce, in two years they’ll surpass the income of Baby Boomers, and by four years they’ll represent 40% of all consumers. While exciting, these projections are also unnerving in that they allude to a seismic...

At your service

Retail – where customer service and technology collide.

Tech tips for 2016

Making the most of technology in a retail business could be the difference between make or break this year.

Pronto appoints new head

Chat Gates, MD, Pronto Software

Tesla opens Sydney CBD store

Tesla has opened what could be considered its first true retail 'store' in Australia, at in the Sydney CBD at Martin Pl.

Capturing customers with 3D people counters

3D traffic management analytics are helping retailers use customer data to convert shoppers into buyers. Tyco Retail Solutions has been assisting service and store environments to track people movements using sensors, optical tripwires, heat mapping, and data analytics to better understand their...

Staying on top online

Australia’s love affair with technology is continuously growing. We now live in a world dominated by technologies and in which retail experiences have been disrupted in the most fascinating way.

Bang & Olufsen's Aussie flagship

Luxury home entertainment brand, Bang & Olufsen has opened its new Australian flagship sensory store on Russell St, Melbourne.

Testing of Digital Business Accounts

The Australian Taxation Office is designing a Digital Business Account, a one stop shop for business owners and their nominated representatives to access services across all levels of government in a single, secure online channel.

Online retailers yet to harness big social data

By Jyotirmoyee Bhattacharjya, University of Sydney and Adrian B. Ellison, University of Sydney

Instant customer feedback

UK-based point of payment rating system, truRating, has launched in Australia with a Sydney headquarters, allowing businesses to collect immediate feedback from their customers when they pay.

Square arrives in Australia

Global payments technology company, Square, has launched its Square Reader in Australia.

Domino’s innovation lab

Domino’s Pizza has opened an international innovation lab, named DLAB in Queensland.

Text for a pizza

Domino’s Pizza will introduce SMS ordering from December 14.

Digital meets design

Imagine a world without queuing for coffee or waiting for a different-sized shirt in the changing room. A world where you can order a cocktail from the comfort of your bar seat or shop at your favourite store – day or night – simply by pushing a few buttons on a window.

Touch points impacting retailers in 2015

What will 2015 bring for retailers? Will it be the continued rise of the ‘connected customer’ or fully realised omni-channel platforms? In order to reach and manage customers in the digital era, many retailers have been analysing their operations that support consumer expectations, particularly...

Retail technology is ensuring there are exciting developments in store

“All of our innovations have been led by Australians.”

Five omni-channel trends impacting retail supply chains

With the introduction of omni-channel retailing, customers have not only been given more purchasing options but unparalleled access to product and pricing information. Primarily as a result of the digital age and introduction of personal devices such as smartphones, customers have never been...

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