With consumers spending more time browsing and purchasing on smartphone applications, it’s not surprising that employees have come to expect a similar interfaces and functionality from their workplace tools. Although smartphones have now been common features of day-to-day life for almost a...
In the lead up to Christmas, Australian retailers are facing more competition than ever before. As consumers now have an array of choices at the stroke of a keyboard — at any time of the day or night — service has now become a key differentiator.
Making the most of technology in a retail business could be the difference between make or break this year.
Tesla has opened what could be considered its first true retail 'store' in Australia, at in the Sydney CBD at Martin Pl.
3D traffic management analytics are helping retailers use customer data to convert shoppers into buyers. Tyco Retail Solutions has been assisting service and store environments to track people movements using sensors, optical tripwires, heat mapping, and data analytics to better understand their...
Australia’s love affair with technology is continuously growing. We now live in a world dominated by technologies and in which retail experiences have been disrupted in the most fascinating way.
Luxury home entertainment brand, Bang & Olufsen has opened its new Australian flagship sensory store on Russell St, Melbourne.
The Australian Taxation Office is designing a Digital Business Account, a one stop shop for business owners and their nominated representatives to access services across all levels of government in a single, secure online channel.
By Jyotirmoyee Bhattacharjya, University of Sydney and Adrian B. Ellison, University of Sydney
UK-based point of payment rating system, truRating, has launched in Australia with a Sydney headquarters, allowing businesses to collect immediate feedback from their customers when they pay.
Domino’s Pizza has opened an international innovation lab, named DLAB in Queensland.
Imagine a world without queuing for coffee or waiting for a different-sized shirt in the changing room. A world where you can order a cocktail from the comfort of your bar seat or shop at your favourite store – day or night – simply by pushing a few buttons on a window.
What will 2015 bring for retailers? Will it be the continued rise of the ‘connected customer’ or fully realised omni-channel platforms? In order to reach and manage customers in the digital era, many retailers have been analysing their operations that support consumer expectations, particularly...
“All of our innovations have been led by Australians.”
With the introduction of omni-channel retailing, customers have not only been given more purchasing options but unparalleled access to product and pricing information. Primarily as a result of the digital age and introduction of personal devices such as smartphones, customers have never been...