Managing the generations

Within organisations and teams generational diversity management is very challenging and can have a great impact on team and individual performance. Organisations may have up to five generations in their workforce:

Group development for greater performance

A team’s ability to work together and remain cohesive in achieving the team goal regardless of any challenges leads to greater performance. A leader needs to seek to understand the dynamics of their team.

Promote targeted events

Event planning is a detailed business.

Human-Machine Partnerships in 2018

The Institute for the Future (IFTF) recently forecasted that we’re entering the next era of human machine partnership, and that between now and 2030, humans and machines will work in closer concert with each other, transforming our lives.

Involve staff in event planning and design

Modern technology has left customers with a short attention span. There is so much information coming at people at any given moment that they subconsciously edit the vast majority of it.

All for one and one for all: how the future of retail lies in employee engagement

Like any industry, those working in retail can easily get jaded by repetitive routine. With the retail industry known for its high attrition rate, business owners and managers need to create a workplace that will attract, retain and engage employees so they aren't simply waiting for the clock to...

Prepare for event planning

‘Customer happiness results from joyful, meaningful and engaging experiences, and customer happiness campaigns are most successful when they are executed in creative and innovative ways’ -Bernd Schmitt - Happy Customers Everywhere

Best Practice in WHS Maintenance

How to Manage Hazardous Substances and Goods

Risk Assessment and Control

After identifying hazards the next step is to assess the risks to health and safety that they pose. A risk is the chance, however big or small, of a hazard actually causing harm.

Maintaining a Safe Work Environment

In Australia, accidents in the retail workplace cost millions of dollars per year in direct costs and loss of production. Every year many people suffer a long-term injury, which affects their ability to work and enjoy life. Some even die.

Intellectual Property

Understanding Intellectual Property

Tips & tricks: How to make the most of this year’s Christmas shopping period

Kick starting in the middle of November is Australia’s Christmas buying season, with the Australian Retailers Association (ARA), in partnership with Roy Morgan Research recently predicting Aussie shoppers to spend more than $50 billion on Christmas shopping this year alone. Experts also predict...

Using Social Media Successfully

How can a brand and its positioning efforts take into account social media?

Daily Operations

Retailers need to pay specific attention the conduct of daily operations in their attempts to reduce the risk of theft and robbery. Addressing policies and procedures related to cash security in detail helps to minimise the most commonly sought after and highly prized targets of prospective...

Pronto Software and ARA Reveal the State of Technology in Australian Retail

The retail industry’s peak representative body, the Australian Retailers Association (ARA), in partnership with Australian technology company, Pronto Software, today releases the 2017 Technology Retail Review, providing insight into the state of technology in the country’s retail sector.

Future Proofing Australian Retail Talent

Australian retailers are facing complex challenges and operating environments, characterised by change and ongoing disruption. The entrance and influence of international brands and rapid digital technology advancements have created ongoing competitive pressures within the industry. A result,...

Develop Store Security Procedures

Bricks-and-mortar retail stores can be vulnerable to all manner of security issues. Merchandise theft from both internal and external sources, full-scale robbery during or outside of opening hours and cash loss through premeditated or accidental means are the most frequently occurring causes of...

What is Good Customer Service?

Good Customer Service is essential to whether retail, hospitality or any service industry. Good customer service can be defined by the 5 “Ps”:

Generation Z: the Powerful Influencers.

As the new generation increases their purchasing power, it’s crucial for retailers to understand their buying behaviours.

Communicating With Customers

What is Communication?

Launch Strategic Marketing Plan

Objectives into action

Manage Strategy Development

Marketing strategy development is a complex procedure involving considerable research, consultation and review, underpinned by a comprehensive knowledge of the business and the market in which it operates.

It is a process that demands commitment across the business and requires a framework...

Think Like Your Customer: 4 Facts You Didn't Know

In business it’s all too easy to focus on the bottom line and gradually lose touch with the ever changing and developing needs of your customers. Although 72% of businesses say that improving their customer experience is their top priority,* it’s easy to get stuck in a rut and fail to implement...

Top Buys and Specials this Father’s Day

With Father’s Day just around the corner, there will inevitably be those of us doing a last minute dash for a gift to give to the special man we call dad.

Employ Consultation to Improve Marketing Strategy

With the momentum of a committed team to support improvement, retailers can overcome many significant challenges their business may face. The question is how to inspire commitment and engage retail teams to contribute their insights to the improvement of marketing strategy.

Align Your Business with a Marketing Plan

It may be a question of the chicken and the egg regarding what comes first in retail, business or marketing objectives. In truth  they  are  at  best  one  and  the  same.  Without a marketing plan, business objectives cannot be achieved, without business objectives; marketing plans have no...

Assess and Select Potential Recruits

Those retailers who take the time to develop tailored recruitment specifications and support them with appropriate methods to attract candidates to interview are more likely to begin the process with a strong candidate pool and finish with more than one suitable applicant after interviewing.

Source and Interview Candidates

A Recruitment Strategy is a blueprint used to inform decision making about how available roles are presented to market and outline the actions at each stage of the recruitment process. When aligned to the overall business or strategy it becomes a powerful framework. There are a number of...

Develop a Framework for Staff Recruitment

Retail relies upon people to bring the brand to life through the customer experience. An effective and easy to implement recruitment framework is at the heart of every successful retailer’s people policy.

Is Australia in the Mood for Shopping In-Store?

A new global study by Mood Media titled “The State of Brick & Mortar: 2017,” revealed the motivations and influences in shopping behaviour and consumer insights into retail experiences. This study is based on a survey of more than 11,000 consumers in nine countries across the globe, including...

Coaching your Retail Team

Coaching is a way of maximising the potential of team members through setting clear expectations, providing feedback, sharing skills and experiences, leading by example and developing action plans. Coaches need to have a genuine desire to help people, a passion to help people grow and be more...

Diversity in the Workplace

Understanding Diversity

Diversity in the workplace makes teams perform more creatively and innovatively than teams with similar backgrounds. When people react and think differently, approach challenges and solve problems differently, it can mean that customers receive a better level of service...

Communicating With Your Retail Team

What you need to communicate

Communication is such a common part of our everyday work, we often take what we communication for granted. If we don’t stop to think about the subject matter of what we are saying, then our interaction with the team can become a bit unbalanced.

Improving Learning in the Workplace

Improving learning is concerned with adjusting learning based on evaluation and feedback; negotiating adjustments with training and development specialists and documenting adjustments to inform future planning.

Reinforcing and Rewarding Learning

It is important that leaders reinforce and reward learning. Reinforcing and rewarding learning not only acts as a motivator for team members, it also sends a message of what the organisation values. This in turn encourages repeat behaviour.

Evaluating Learning

Evaluation involves determining the worth of a learning and development program by comparing the initial objective of the program to the achieved results. Evaluation can include examining the learners and their immediate improvement in ability, as well as evaluating the learning opportunity...

Monitoring Learning

Having created and implemented learning in the workplace, organisations need to turn their attention to monitoring the learning. Monitoring learning involves consulting learners, conducting learning debriefs and recording competency.

Evaluating E-Business Models

The purpose of investigating e-business and e-business models is to gain insights that may be useful and applicable to business and work. Business models are perhaps the most discussed and least understood aspect of the web. There is so much talk about how the web changes traditional business...

E-business for Retailers

Modern retailers can no longer ignore the presence of online channels and remain sustainable. Whether they decide that an online presence is a viable part of their business model or not, every retailer needs to understand the implications of online retailing for their business.

Moving to a Multi-Channel Model

Before embarking on a move into the multichannel model, it is important to understand the capabilities of the various models, their potential impact on the business and on your customers, and the importance of developing an appropriate strategy to meet your business goals. The decisions made by...

E-Business Fundamentals

For most retailers and their customers the online shopping process is as follows. Online stores utilise a "shopping cart" application that allows users to complete an online order form and process orders and payments. Physical products are then shipped to the customer or electronic products can...

Hiring New Staff: Focus on Who, Not When

Employers are becoming too fixated on when a job position needs to be filled leading to high staff turnover that is costly for companies and a HR nightmare.

How Australian retailers can prepare for the arrival of Amazon

There is increasing evidence that retail giant Amazon is expanding into the Australian market, and have its Australian website and local distribution centres operational by the end of 2018.

Review and evaluate approaches to development

Development is the final pillar of effective people management and is a focus concurrent with leadership. Many retailers are investing heavily in staff development as a means of driving performance and the achievement of organisational objectives. Such investment requires review and evaluation...

Review and evaluate approaches to recruitment

Recruitment and selection is the funnel through which talent is brought into an organisation. It is of value to establish measures for the review and evaluation of related policies and procedures to ensure that the objectives of recruitment strategies are in actuality being realised.

Review and evaluate approaches to leadership

The most effective leaders may have vastly differing styles; they may also work in vastly different organisations yet their personal brand of leadership will almost always be well aligned to the needs of the organisation in which they work.  It is through self-reflection that leaders review and...

Reflect upon personal leadership performance

Leaders have an undeniable capacity to positively or negatively influence the outcomes and achievements of their teams. It is with this in mind that leaders should view the team’s performance as a measure of their performance. When the team is performing poorly, leaders need to look to their own...

Mining a Gem: Baby Boomers for eCommerce

If you just had to open the lid of a bucket full of cash with your name on it, would you do it? I think most of us would (assuming it was money earned legally!). But many Australian retailers are not opening that lid, at least not when it comes to marketing to attract the nation’s 7.3 million...

Managing grievances and disputes in your retail team

Business are generally focused on fostering good relations amongst team members, but sometimes problems can arise at work that may cause the team member to become distressed or upset.

Giving and Receiving Feedback

As soon as someone says “feedback”, most people think ‘negative and criticism’. This is a harmful mindset. From now on when you hear ‘feedback’, you should think ‘information’- information that helps people perform better, learn and build their skills, change their behaviours when necessary and...

How to manage workplace conflicts

There is no ideal time or location in a retail environment to have interpersonal conflict with others, and when they do occur most people will put off a conflict discussion with a colleague or their Manager. Ultimately, it’s because people think they have more to lose than gain from having such...

New data service to provide consumer basket-insights

Australian retail market research firm, koji, has today unveiled snapshot™, a new ‘data-as-a-service’ offering designed to make grocery and liquor basket insights more accessible to brand marketers. Available as product or category-specific data reports, koji’s snapshot™ delivers transactional...

Hiring a retail manager: many skills in one package

It only takes one bad experience to put a retail customer off for life.

Keys to optimising your online brand presence

Marketing creates awareness and demand. Brand strategy and brand management are not about creating awareness; they are about guiding the quality and relevance of organisational behaviour in serving a specific group of customers.

Online Brand Communication

Communicating a brand in the online context brings a different set of variables than those involved in brand communication offline. Not only are customers likely to behave differently, competitors behave differently and to a large extent retailers must relinquish some control of their brand...

Zebra Technologies Provides Innovative Solutions for Retailers

Zebra Technologies and the Australian Retail Association (ARA) have joined forces in a collaborative partnership to share information and promote innovation in retail.

3 Simple Ways To Keep High-performing Teams Together

It’s amazing how many employers fail to read the warning signs, and are left shocked when key members of staff resign.

What’s in store for retailers this year?

The New Year is upon us and once again it’s time to prepare for what is shaping up to be another big year for the retail industry. So what are the key employment issues that ARA members should be aware of in 2017?

Pandora Championing Team Achievements

Many retailers in Australia are experiencing challenging times, impacted by the shifting retail landscape and economic impacts from international markets. Retailers and their teams are undoubtedly feeling the pressure, which can lead to a severely demoralised workforce. During these hard times,...

Developing Effective Customer Service Staff

A sale now begins the first time a potential customer experiences your brand. And the way staff approach, interact with, learn about and introduce their product to customers is a strong part of sales and service in the world of retail. Great customer service is increasingly returning to centre...

My people don’t sell! 5 tips that help your team love selling

Selling can be a dirty word in some workplaces. I’ve been in sales for over 15 years, and I still cringe at the thought of picking up the phone to make a cold call sometimes. Then there are many people in our teams that do not see selling as remotely relevant to their roles (nor their lives)....

Weak incomes hit retail

According to a Deloitte Retail Forecast, weak underlying income growth is squeezing retail turnover in food categories, while non-food categories are still benefiting from low interest rates and asset price inflation. Overall, real (inflation adjusted) retail sales growth was 2.5 percent over...

Men spend up online

Men continue to spend more than women online, with gender stereotypes playing out, as men dominate takeaway food and video game purchases, while women spend more on fashion and cosmetics, according to the 2016 Sensis eBusiness Report.

Shopper marketing 101

What is shopper marketing and why do it? The Retailer looks at the applications of shopper marketing for retailers.

Keeping up with the millennials

By Fran Ereira, VP APAC at Temando

Christmas catalogues boom

Catalogue volumes grew by 10 percent this Christmas, comparing volumes in December 2015 to December 2014, according to Salmat.

Retail 2016 tipped to be rosy

Australian retail sales lifted again in FY15, despite some high-profile losses, as the sector gets ready to leverage ideal consumer conditions in 2016 by increasing marketing investment.

Cannibalisation threatens centre anchors

Despite subdued growth by anchor stores in shopping centres during the 2014-2015 financial year, the changing mix in centres is contributing to specialty shop outperformance, according to property and planning consultants, Urbis.

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