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What businesses must understand about the customers of tomorrow (not yesterday)
Bricks-and-mortar
New research has revealed that 9 in 10 Aussies have already done their Christmas shopping, with just 11% leaving their shopping to December and only 4% leaving it to the week before Christmas.
Technology
As retailers race to deliver more unique and personalised customer experiences, the use of Cloud, IoT and Big Data will accelerate in stores, online channels and distribution centres. However, one quarter of retailers still lag in the process of adopting new technologies and integrating them...
Training
As a retail salesperson you work very hard to satisfy your customers. This is an important part of establishing them as long term customers who choose to shop at your store rather than at your competitors.
Bricks-and-mortar
E-commerce
Technology
Australian consumers are increasing their expectations when it comes to their online delivery options. A survey conducted by SOTI extracts these expectations from customers, and breaks it down into key takeaway points.
Payments
Shopping online will soon be easier and more secure, following the introduction of technology called credential on file (COF) tokenisation.
Bricks-and-mortar
The 2018 eftpos National Retailer of the Year, demonstrates progressive leadership within the retail sector. Through inspiring peers and exhibiting significant long-term contributions to the longevity and sustainability of the industry, PETstock have been recognised for this prestigious award.
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Leasing
There has been a lot of news this week following the announcement of the introduction of The Reporting of Sales and Occupancy Costs-Retail Industry Code of Practice.
Bricks-and-mortar
E-tailers are encouraged to offer customers flexible delivery options for successful first-time delivery
Women in retail
The workplace compliance system is a complex and ever-changing process that can be difficult to manage. With non-compliance issues in the workplace on the incline, the role of human resources plays an essential part in understanding key issues within the workplace, developing company strategies...
Training
Depending on the type of retail store that you work in, you may find yourself either running or involved in a sales presentation. A sales presentation is a planned event at which representatives from a retail store demonstrate their key products to invited customers with the aim of promoting...
Payments
Square announced it has added gift cards to its Australian offering in a bid to help small businesses across the country compete with larger retailers for revenue and new customers this holiday trading period.
Bricks-and-mortar
Operating a store in the unpredictable retail realm, is simultaneously rewarding and challenging for business owners. Through omni-channel marketing strategies, Simply for Strings, Australia’s largest leading retailer of quality string instruments have mastered the art of inspiring their peers.
Technology
Payments
The digital landscape is changing, so it makes sense that online fraud is as well. Staggeringly, card-not-present (CNP) fraud has grown at a double-digit annual percentage for the last five years, now representing 85% of all Australian card fraud. The problem isn’t going away, either: with...
Training
The managing process entails setting goals and objectives, agreeing plans and budgets, evaluating and controlling performance. Information underpins management hence why retailers spend a lot of time collecting and analysing information. Put simply it allows them to better manage their business.
Bricks-and-mortar
If you’ve been keeping tabs on the eCommerce industry, you’ll know that eCommerce is growing at an extraordinary pace, resulting for retailers around the world to up their game when it comes to the customer experience they provide. According to estimates, global ecommerce sales will reach $4.5...
Payments
A national study commissioned by payments company Square, has revealed that Australian small- and medium-sized businesses (SMBs) are spending an average of 216 hours (around 29 working days) each year counting and banking cash, that’s a minimum cost of $8.7 billion in annual wages for the SMB...
Bricks-and-mortar
The online marketplace is increasing exponentially, with online presence becoming an integral component for driving consumer engagement, the retail industry has transformed into a competitive 24/7 platform.
Bricks-and-mortar
With international competitors and technology disrupting the retail sector, developing innovative and engaging strategies to attract customers is imperative to remain relevant in the current retail landscape.
When Nathan Keating joined the Retail Ready Jobs Program three years ago, he never expected he would find a career. He’s come a long way since completing the seven-week course, which provides passionate jobseekers with a pathway to retail employment through an intensive education and job...
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