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Training
Retailers that can streamline operations and reduce unnecessary inventory costs, whilst still providing consumers with products they desire, greatly improve the sustainability and profitability of their business. A key factor to guaranteeing this type of business success is establishing quality...
News
Retailers are getting into the spirit of Easter!
Technology
The retail industry’s peak representative body, the Australian Retailers Association (ARA), in collaboration with Australian technology company, Pronto Software, today announces The State of Australian Retail Technology 2019, a white paper based on a survey of technology uptake and priorities...
Payments
Bricks-and-mortar
It seems obvious that retailers should be trying to reward customers who spend the most in their stores. So, why do so many supermarkets fail in this department, often punishing those customers with full trolleys by making them wait in long checkout queues? This factor has resulted in grocery...
News
Australia’s largest and longest running national retail awards program are back!
The annual 2019 eftpos ARA Australian Retail Awards has returned to once again. Our prestigious awards program celebrates achievements made by influential leaders from across the nation, who specialise in all...
E-commerce
With digital commerce revolutionising retail, unified commerce becomes a whole new ball game of opportunities for retailers.
Bricks-and-mortar
InMoment, a leader in customer experience (CX) intelligence recently released findings from its 2019 CX Trends Report; uncovering a significant disconnect in the way brands and customers perceive CX.
Training
Retail workplaces are not associated with risks like other industries, but this does not mean workplace health and safety should be compromised.
Policy
Bricks-and-mortar
Australian small businesses are concerned about the impact of the impending Federal Election and are delaying critical business decisions, which could impact job growth and investment, according to new survey results in the Westpac Small Business Report in collaboration with Deloitte.
Bricks-and-mortar
With bricks-and-mortar frequently under threat in an unforgiving economic climate and made to compete with online shopping trends, small and medium retailers can look to the big brands in the flagship stores of New York City for answers.
Although customer experience has become the new model to boosting customer loyalty, consumer data is still the key.
Employment relations
Resilience could be the greatest retail skill you possess, but you might not even know it’s one you have. So why does it matter?
Training
Robbery can be considered the actions of one or more people that threaten, injure or intimidate others to part with money or goods.
To learn how to steer your success as a team leader, the ARA Retail Institute runs multiple workshops on leadership and team culture. To learn more about our latest...
Employment relations
How the right communications plan can make all the difference.
E-commerce
Bricks-and-mortar
The world has changed in the past five to ten years, and no industry is more indicative of that change than retail. Forbes reports that 98% of consumers believe that purchases, deliveries and returns should be easily available across multiple channels. According to Aberdeen, companies with...
Technology
We know that digital marketing is an essential element of e-commerce success. But just as the online retail landscape has shifted dramatically in the last decade (and even just in the last few months), so too has the marketing space undergone massive transformation. It’s no secret that your...
Employment relations
Challenging behaviours in the workplace come in many forms, but generally occur where one individual’s actions or behaviours negatively impact another’s. Challenging behaviour may come from a peer, colleague, manager or customer, and it impacts all parties involved. If not managed correctly, it...
Technology
One of the biggest threats to the success of any retail business is theft, in particular, internal theft. While theft must be managed across all areas of the business, for some businesses internal theft poses a big risk to financial viability.
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