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Your 2021 Legal New Year’s Resolutions

2020 is a year many of us in retail would like to forget. Regardless of how you traded, Covid-19 delivered unexpected challenges and some tough lessons for all retailers.

Post-Christmas Consumer Law Reminder

With Christmas sales strong this year, it is time for a refresh on how to manage customers wanting to return or exchange unwanted gifts.

ARA 2020 End of Year Wrap

A video message from our CEO, Paul Zahra.

Managing the risks of customer behaviour

During the festive season, retailers need to pay particular attention to specific hazards. In this case, the hazards and risks associated with dysfunctional customer behaviour.

Giving back - charitable ideas that engage

Giving back has been a theme this year with many Aussies having a tough experience through bushfires and the pandemic. We share inspirational charitable ideas that retailers are adding to their store experience to help customers celebrate those in need this Christmas.

Have fun with gift wrapping and packaging ideas

As Christmas day draws closer many of your customers will be thinking about the finishing touches for their presents. We share some inspirational last minute gift wrapping and packaging ideas that your customers will love - and how some retailers are keeping it COVID-safe. 

Promote your Christmas and New Year trading hours

Many stores are required to alter their business-as-usual trading hours to accommodate for the upcoming public holidays. It is important to understand each state's rules and regulations depending on what category your business falls into. 

In this blog post, we share what to expect from retail...

Follow the music - what’s on near you?

As Aussies get their shopping mojo back, music and entertainment offerings are an important way to elevate the festive vibe. Whether an upbeat Spotify soundtrack or live carollers, we share some of the entertainment options helping Aussie shoppers get in the Christmas mood. 

Encourage customers to shop early, ship early!

E-commerce sales will rise this Christmas compared to previous years, and so far this November, Australia Post have delivered over 5.5 million more parcels compared to the same month last year. 

'Tis the retail season: Think with Google shares how to engage Aussies when they're ready to shop

Evolving digital habits mean Aussies will be browsing and buying online even more this holiday season. Google Australia and New Zealand industry director of retail, Renee Gamble, shares how you can best connect with festive shoppers by responding to emerging consumer trends.

Santa pics the COVID-safe way

The family tradition of getting Santa photos isn’t immune to COVID restrictions. Santa hotlines, socially distanced photos and Santas wearing masks are common practice this year to not only keep us all safe but keep the spirit alive.

Bring the buzz back to CBD shopping

CBDs have borne the brunt of COVID-19 restrictions with less people working and travelling to city centres. Many local governments and organisations are getting behind CBD event strategies to bring the buzz back. 

Small and local? Get involved

Small businesses account for a third of Australia’s economic output, employing millions of Australians and paying the wages of almost half of Australia’s workforce. Our small and local businesses have put in some of the hardest yards this year. We see you!

There are many campaigns SMBs can get...

Click and collect - best practice tips

In the Christmas trading period, speed is critical for customers doing last minute shopping and especially this year when the crowds in stores grow, many customers will be looking for ways to avoid those crowds. In number 9 of our #12WaysToChristmas countdown, we share our top tips to making...

Safe queuing during COVID

Queuing is a potential major challenge for the retail sector, especially coming into Christmas. The challenge has been identified by retail businesses, shopping centres and health and safety regulators.

Promote borderless giving - with gift cards

Gift cards are more important than ever this year - with normal Christmas travel and family gatherings impacted by Covid nationwide - offering customers a safe, easily accessible and hassle-free way to share the love. 

Easy access – customer transport and parking options

Safe and convenient transportation for our staff and customers is vital this Christmas. Whether by public transport, owned vehicles, ride sharing or taxi - we’ve compiled a list of the transport options for retailers to share. 

Tell customers you're COVID-Safe

We’re counting down to Christmas with our ‘12 Ways to Christmas’ tips - and the top of the list is to tell your customers that your business is COVID-safe. 

The ARA 12 Ways To Christmas

As the countdown begins, we are proud to share our ‘12 Ways to Christmas 2020’ campaign, all about how our retail community is celebrating Christmas with a Covid difference this year. 

We're cautiously optimistic about the year ahead for retailers

We’re just one week away from the traditional Christmas trading kick-off and all the signs are showing we have a reason to feel optimistic about the year ahead…cautiously optimistic.

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