Breaking down barriers and building consumer relationships

Forget gifts-with-purchase, the key to winning loyal customers is to treat them with the respect they deserve.

The new sustainable future

Responsible practice within the fashion industry, transforming brands and retailers on the way.

Signed, sealed and delivered but without the cost

The growth of online shopping has resulted in consumers wanting parcels to be delivered around the clock. However, new research reveals that while a majority of consumers want out-of-hours delivery, many are not willing to pay extra for this service.

New disability employment toolkit set to help employers

The Australian Government recently launched a comprehensive Employer Toolkit to help employers hire people with disability and build their organisation’s disability confidence and competence.

Australian shoppers want an experience

New global study by Mood Media reveals customers will choose bricks-and-mortar over online.

Conducting WHS training for team members

It is important to ensure that all employees are fully trained in health and safety to ensure that they understand their responsibilities with regards to health and safety in the workplace.

In-store retail is back in style

Recover 60% of sales and ramp up 43% of sales rates by refocusing retail employees’ time on helping customers.

From online shopping to ‘reality’ shopping - Augmented Reality for retail

Australian retailers have followed consumers to online retail, and now with Paypal research saying that 72% of Aussies now shop on mobile, it’s the move to mobile e-commerce. However, as online shopping landscape settles, there’s no time for retailers to rest on their laurels – there’s new tech...

The homeless grapes project   

The Homeless Grapes Project is a harmonious fusion of winemakers, growers, producers, families and individuals whom all donate their time and resources to create fantastic local wines - made by the people, for the people - with 100% of the proceeds going towards supporting Australia’s homeless...

How to strengthen your leadership skills

There’s no doubt that retail is a challenging landscape, with those operating within the space often finding it challenging to adapt due to the industry’s competitive nature. At some point however, those who have decided to make a career out if it have no doubt been challenged mentally and...

Drive a supreme sales team

Team leaders are imperative to the success of a retailer’s staff collective. Without a proper path or staff motivation, frontline figures are not going to be able to come close to matching targets that a retailer sets. In today’s scene Australian retailers are faced with fierce competition...

Brand extension strategies

As the online presence of any retail brand matures attention shifts to methods of expanding and deepening customer connections and strengthening communications that reflect the core brand.

Retailers provide relief for North Queensland flood victims

IGA has recently partnered with GIVIT to help support those affected by the recent floods in Townsville. IGA will be supplying $100,000 in IGA shopping vouchers to families in affected areas, including rural and remote areas whose plight has not been publicised on TV, to help them through this...

The retail ‘S’ factor

How space, support, story and senses can all be bundled into an effective customer engagement strategy to foster brand love and loyalty.

The true value of CSR in retail

Understanding the current trust crisis in retail and the enormous opportunities it can bring.

The City of Sydney partner's with Investible to launch Retail Innovation Program

Brick-and-mortar retailers are increasingly facing new challenges to stay competitive in today’s digital economy.

On the spot fines for work health and safety non-compliance

In Queensland, work health and safety legislation is administered by Workplace Health and Safety Queensland, referred to as the Regulator. The inspectorate is responsible for providing information and advice about work health and safety compliance, and monitor and enforce compliance by directing...

The gift of multi-tasking

The rewards that come from following your passion.

Integrate promotional activities

Some retailers have never pursued multi-channel strategies to sell to customers. Even with single product retailers, the introduction of online channels in addition to existing bricks-and-mortar approaches can cause discontinuities between promotion and advertising activities.

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