Ethical brand behaviour and CSR is winning customers over

New research from Salmat reveals CSR and ethical brand behaviour is winning over customers.

Designing the employee experience

For all the benefits that technology brings, customers still value human interaction.

Coca-Cola launches first television campaign to promote recycling

Television commercial to introduce the first ever Coca-Cola bottle made from 100% recycled plastic.

Officeworks gets on board the Melbourne Art Trams project

Officeworks has jumped aboard the Melbourne Art Trams initiative, providing support to Melbourne International Arts Festival for the annual project which showcases original designs by Victorian artists on the city's iconic trams.

Identifying products for display

Deciding on which products to merchandise will depend on the category or classification displayed in-store.

Solving the retail industry’s biggest omnichannel store fulfilment dilemma

Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.

Navigating supply chain and tariff challenges in the retail sector

How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.

Poor shopping experiences cost Australian retailers $71bn in abandoned sales

Negative shopping experiences are costing the Australian retail sector $71bn in abandoned sales each year, according to new data from 451 Research commissioned by Adyen, the payments platform of choice for many of the world’s leading companies.

Small businesses unprepared for the latest wave of scams

Over half of Australian small business owners are concerned their business will be scammed, yet a quarter do not have processes in place to prevent the latest wave of scams hitting our shores, according to new research.

Merchandising products to increase customer engagement

Deciding on which products to merchandise will depend on the category or classification displayed in-store. Here we explore some merchandising standards and principles used by many retail organisations.

Building a company culture that makes employees want to come work

As the fight to hire talented employees gets fiercer and company loyalty is becoming a thing of the past, it is becoming even more important to build a company that your employees actually enjoy working for.

Creating a positive experience beyond customer service

Developing positive customer relationships, consumer loyalty and customer experience, starts with employees. 

Customer theft hits new heights as retail industry crime costs businesses $3.37 billion

The first dedicated retail crime survey for Australian and New Zealand retailers has revealed a dramatic increase in customer theft, which now accounts for over 50% of the revenue lost from stores from crime.

Differentiation in retail is off to a roaring start

Retailers who are passionate about their customers are the ones that speak the loudest.

Tips to develop and communicate sales and service targets to your team

Sales and service targets are a key and often a highly contentious issue in retail management. Balancing two great priorities of a successful retail operation – customer satisfaction leading to loyalty and business profitability – can be challenging for even the most experienced retail leader.

SafeWork urges retailers to support young workers

During the last quarter (Jan – Mar 2019), SafeWork NSW prosecuted eight companies in the district or local courts for breaching work health and safety laws.

Customer experience is a top priority

Why an investment in your staff is an investment in your bottom line.

Retail Advisory Council formed to discuss and develop changing retail landscape

Parcelpoint has initiated & coordinated a Retail Advisory Council to drive innovation and growth in eCommerce in Australia.

Understanding customers buying motivations

Customers are motivated by the way a retailer sets up their store and creates a total experience. All a retailer’s merchandising mediums help support this process. The customers are enticed by the exterior appeal and window displays and educated and ultimately convinced by the in- store signage...

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