Guide to supplying goods and services to the disability sector

BY Australian Retailers Association
12 July 2016

NDISThe ACCC, along with state and territory ACL regulators, has released a guide for businesses supplying goods and services to the disability sector. The guide forms part of a range of educational resources for consumers with disability and the businesses that supply to them.

The resources have been developed to educate consumers and suppliers about their rights and obligations during a significant period of reform in the disability sector.

The National Disability Insurance Scheme (NDIS) commenced its full national rollout on July 1, 2016 and will continue over the next three years. Once complete, around 460,000 Australians will be eligible to receive funding.

The NDIS provides consumers with disability with the power to manage and choose what and how they purchase disability-related products and services. This is a significant change from the previous approach where state governments purchased goods and services in bulk and provided them to consumers with disability.

The industry guide explains competition and consumer law obligations and is available on the ACCC’s publications page. Printed copies that can be ordered via  the ACCC website.

If you have any queries in relation to the guidance, please contact Joanne James at or Nigel Vise at

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Australian Retailers Association

Founded in 1903, the Australian Retailers Association (ARA) is Australia’s largest retail association representing Australia’s $310 billion sector, which employs more than 1.2 million people. As the retail industry’s peak representative body, the ARA works to ensure retail success by informing, protecting, advocating, educating and saving money for its 7,500 independent and national retail members throughout Australia. For more information, visit or call 1300 368 041.

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