A trusted voice of the Australian retail industry in news, advice, and advocacy for more than 109 years.

The latest updates on COVID-19 State restrictions

Pandemic Leave Disaster Payment

Important information for retailers on face coverings

New nbn™survey shows a demand from consumers for a stronger online presence

7-Eleven Australia opens B2B/B2C hybrid microformat store

How COVID-19 is transforming the retail industry and what retailers need to keep up with

Five tips to help retailers manage the latest COVID-19 regulation changes

The new online shopping behaviours we formed during shutdown

National design firm cements future growth and vision in an opportunistic move to Perth CBD

Face coverings mandatory in metro Melbourne and Mitchell Shire

WA small businesses to receive $17,500 grant to assist during COVID-19

Cash flow boost - lodging your June activity statement

New workplace manslaughter laws take effect in Victoria

Are you prepared for a cyber attack?

Face masks recommended to help fight coronavirus in Victoria

Create positive CX with search

Australia Post delivers unprecedented $2.4 billion eCommerce boom during COVID-19

Gen Z study reveals a new digital paradigm

ATO Tax Office toolkit helps small businesses tick tax time off their to-do list

Amazon announcement highlights industry focus on post-COVID future

COVID online retail boom: what consumers want online

The Retail Ready Jobs Program: A different approach to hiring

COVID-19 business changes and TPAR

Create a cohesive omni-brand experience for your customers

The ‘Challenge Every Expense’ strategy for SMEs

Training workers to keep Victorians safe

How tech is driving the reinvention of the modern retailer

Retail Forecasts: The six degrees of shopping in 2020

7 essential tips to boost omnichannel efficiency

What the return to in-store shopping looks like

Optimism returning to small businesses in Australia, but fears of a slow rebound persist

Victorian business growth fund ready for business

Tips to help you get ready for this tax time

Retail revival: Five tips independent stores can learn from their luxury counterparts

Delight your customers at every click, tap, and scroll

Keeping up-to-date with COVID safe workplace guidance

The Regional Employment Trial project: It takes a community

Instant asset write-off extension for small businesses

Hygienic product testing in health and beauty post COVID-19

Michael Hill helps customers continue to celebrate life’s special moments

Why order management is the key to great customer experience

Monthly reporting for JobKeeper payments

Plant based food on the go now available at 7-Eleven

Find the right fit for your store with the Retail Ready Jobs Program

Does your retail business stop traffic?

Consumer COVID-19 shopping habits revealed

The role social media plays in today’s retail environment

nbn COVID-19 small and medium business package update

Victoria announces further easing of COVID-19 restrictions

Post COVID-19 lockdown retail trends predictions

Deliveries in the future and what they will look like

Restrictions easing as economic recovery continues

Infection control training for reopening businesses

ATO COVID-19 scams and JobKeeper payment updates

Free COVID-19 webinars for small businesses

SDA shopping centre 10-point health and safety plan

7-Eleven takes control of its supply chain

Pinterest launches Shopify app for easy catalogue uploading

Australia's roadmap for easing COVID-19 restrictions

JobKeeper update for employees aged 16 and 17

The era for the food and beverage industry to go digital

Resuming retail operations during COVID-19 - WHS considerations

Australian banks step up to support customers and the economy

New toolkit to help businesses get back to work safely

nbn announces $150 million COVID-19 relief and assistance package

Mirvac retail launches online marketplace and contactless shopping

JobKeeper payment extension to help business cashflow

$14 million boost to continue to assist small businesses across NSW

COVID-19: SDA 10 point health and safety plan

Retailers granted authorisation to collectively negotiate with landlords

Putting customer experience at the forefront of retail in 2020 and beyond

Kellogg support food relief charities to help vulnerable communities effected by COVID-19

Making CRM the key to unlocking unrivalled customer understanding

New website helps people find local businesses still operating during COVID-19

Sensing a successful store design

7-Eleven Australia launches Melbourne delivery service

How can COVID-19 help businesses grow using social media?

Rise of the conscious consumer: Why retailers need to invest in sustainable processes

Technology is empowering traditional bricks-and-mortar retail, not replacing it

Rest FAQs on Coronavirus

Beyond Blue welcomes funding for new COVID-19 support service

Woolworths plans for a safe and happy Easter for customers and team

The retail experience is getting a facelift

10 steps to setting up your online store

How Australian retailers can harmonise social with their broader digital e-commerce strategy

OneMusic Australia: Important notice about COVID-19 arrangements

Coronavirus (COVID-19) and nbn: working from home tips and FAQs

New SME mental health support service a life-saving initiative

Women kicking goals in business

Coles community hour extends to help more Australians

New resource from Facebook to help small businesses manage impact of COVID-19

Economic survival package to support businesses and jobs

Supporting new parents as they navigate their parental leave journey

Shoppers rejoice: 3 in 4 Aussies say parcel delivery has improved

Protecting your business and supply chain from the effects of Coronavirus (COVID-19)

Five strategies to upskill your retail employees

Over seven hundred retailers support Rural Aid

5G and the retail revolution

Australia’s oldest grocer, Ritchies Supermarkets has paid $50 Million dollars to Aussie charities

The rise of Buy Now, Pay Later services in Australia opens up the impulse opportunity

When to counsel an underperforming employee

Using sustainable and intelligent digital solutions to reduce the environmental impacts of retail operations

Coronavirus workshops available to Australian businesses

Priceline Pharmacy launches new campaign to combat ageism and promote inclusivity

The Australian Youth Development Index Consultations 2020 Mount Isa

TikTok – should retailers and brands be prepared or scared?

How does least-cost routing works for different payments service providers?

Enforcing packaging standards across the supply chain delivers ethical and financial value

The Reserve Bank reveals the new design of the $100 banknote

Upcoming modern award changes could erode trust between employers and employees

Why reporting and recording stocktake is good for business

A new natural connection for consumers at Chadstone

Future planning your retail space through sustainability

Westpac announces support for businesses affected by Coronavirus

Designing the future of retail with passion, purpose and change

How do you analyse the impact of a promotion?

Traffic Management – Getting it right in distribution centres

The ATO says it’s time for business to move to myGovID

Show your love for Aussie Makers in bushfire affected areas this Valentine’s Day

Burwood Brickworks bustling with sustainable retailers

Maximising your visual merchandising

Six tips for how employers can look after the health and wellbeing of their workplaces

Sustainable ways to reduce transport costs for retailers

Bushfire assistance extended for more Queensland small business

Protect your business from online scams

Why providing feedback to your employees is vital for your business

Aussie merchants get ahead by understanding the cost of taking payments

Green from the inside out

Key eCommerce trends to look out for in 2020

Zendesk report identifies millennials as Australia’s most loyal customers

Understanding store pricing policy and decisions for your store

Retail technology trends shaping customer experience in 2020

From production to POS: Protecting the integrity of your supply chain

Celebrate our Aussie makers and growers this Australia Day

More than two-thirds of consumers believe mobile technology delivers a better shopping experience, a new report finds

Aligning e-business capabilities with existing business strengths

Immediate small business support for bushfire-affected communities

Selling sustainability in retail, starting with your staff

Coca-cola supporting Australian bushfire recovery

A fresh look at overstocks

Create an innovative environment for your team

How AI and ML can enhance sustainability for fresh retailers

Retailers unite to fundraise for the Australian Red Cross Bushfire Disaster Relief and Recovery Fund

Woolworths works with WorkJam to empower employees and boost customer experience

Small businesses predict major digital shift

Protecting the health and safety of retail workers during the Australian bushfires

Five ways to kick start your CX program

It’s time we got Frank about being green.

Sizing up the critical path

Coca-Cola soft drink and water brands now produced in 100% recycled plastic

Investigating models of e-business

Retailers in 2020: Time to end the identity crisis

Finding success through sustainability

How mobile technology can solve the employee engagement crisis

Mirvac Retail creates a magical Christmas experience

Improving and implementing cost reduction measures

Melbourne Central offers a sweet exchange for unwanted Christmas gifts

Visa backs Buy From The Bush campaign and reminds Aussies that #WhereYouShopMatters

Retailers urged to focus on safety during peak season

Be SMART and plan for success

How to best merchandise fixtures during a promotion

Six tips to ensure your Christmas gifts arrive on time

Why retailers should look outside the standard resume for their hires

Australian shoppers ready to cut the line with autonomous, cashier-less retail

New cuts to music licence fee for retailers

Seven common questions about casual employees

Toys "R" Us reveals its top gifts for Aussie kids this Christmas

How Bridgestone Australia created a seamless online and offline customer program

Total Tools chooses marketing platform to power a personalised customer experiences

Facing up to social media complaints

Christmas shopping trends and tips for businesses according to Pinterest

Why the industry needs to be aware of the rise of the conscious consumer

Black Friday and Cyber Monday shoppers are spending more, and say the sales are getting better

Winning the retail trifecta

How to develop an effective online service strategy

The modern customer journey

Five best practice tips to prepare for the holiday season

How can brands achieve a sustainability-centric retail model?

Adore Beauty expands its retail warehouse operations with Zebra’s mobile computers

Tips on delegating responsibilities to team members

It’s time retailers flexed their employee experience muscles

South Australians to paint the town red as ‘Black Friday’ shop trading extension granted for first time in city, suburbs

Chadstone Hotel coup underscores strength of suburbs

Australia and New Zealand hold highest rate of ransomware attacks against SMBs

Simple tips to manage storage and equipment

OneMusic’s advice on playing Silent Night

Artificial Intelligence: Helping retailers enhance the customer experience

What retailers need to know about site performance, product findability and personalised recommendations

Harbour Town is turning 20 and celebrates with a new name and brand

How employees can cultivate a positive shopping experience

The beauty of buying Australian Made

Automate and elevate

Eight rules around returns every retailer needs to know

What makes a great store manager successful ?

Investing in employees

Australian retail centres more resilient than those in the US according to the latest research report

How to enhance customer experience through employee engagement

Nine ways to create an iconic and timeless brand

Ethical retailing is not just a trend; it's a way of life

Buy Now, Pay Later - New? Old? Better?