Electricity dispute resolution for QLD

BY Australian Retailers Association
12 January 2016

Queensland small businesses now have access for the first time to a free dispute resolution service to settle issues with their electricity retailer.

Minister for Energy, Biofuels and Water Supply, Mark Bailey, said the Energy and Water Ombudsman Queensland’s (EWOQ) reach has expanded as amendments to the Energy and Water Ombudsman Act 2006 come into effect.

“Many Queensland small businesses with high energy needs such as laundries, bakeries, small supermarkets and manufacturers have previously missed out on accessing the Energy and Water Ombudsman Queensland’s free services,” Mr Bailey said.

“This meant they had to spend valuable time continuing to follow up issues with their energy retailer, rather than being able to seek free and independent support if their original attempt to resolve a matter with their retailer failed.

“The previous threshold meant only businesses using less than 100 megawatt hours of electricity per year were eligible, however these changes mean that Queensland small businesses using up to 160 megawatt hours will now be able to access assistance from EWOQ.”

Changes to the Act also expand EWOQ’s role to include resolving credit information disputes, in accordance with requirements resulting from national reforms to privacy legislation.

These reforms require energy providers to be members of a recognised dispute resolution schemes to enable them to access their customers’ financial and credit information.

More information about the Energy and Water Ombudsman Queensland’s service is available by phoning 1800 662 837, or www.ewoq.com.au.

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Founded in 1903, the Australian Retailers Association (ARA) is Australia’s largest retail association representing Australia’s $310 billion sector, which employs more than 1.2 million people. As the retail industry’s peak representative body, the ARA works to ensure retail success by informing, protecting, advocating, educating and saving money for its 7,500 independent and national retail members throughout Australia. For more information, visit www.retail.org.au or call 1300 368 041.

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