New SME mental health support service a life-saving initiative

BY Australian Retailers Association
30 March 2020

The Australian Small Business and Family Enterprise Ombudsman Kate Carnell says the new dedicated coronavirus mental health support service for small and medium-sized businesses announced by the federal government today, is a ‘life-saving’ initiative.

“The government is providing substantial funding to Beyond Blue to deliver a coronavirus well-being support line for those experiencing stress or anxiety related to the COVID-19 crisis,” Ms Carnell says.

“It’s absolutely vital that there is a specialised approach for SMEs and sole traders, who are under extraordinary pressure right now.

“My office will be working closely with Beyond Blue to help ensure small businesses are being supported during this uncertain time.

“Our My Business Health web portal will be an important part of this mental health initiative. It also features a section for those struggling with the COVID-19 crisis.

“We will continue to build on the work we have already done with leading mental health organisations, such as Beyond Blue, to add to the evidenced-based resources available on the My Business Health.

“It’s essential we deal with the devastating impact coronavirus has had on small businesses in a holistic way.

“There are small businesses that have been forced to close their doors and many more that are fighting for their survival.

“Make no mistake the toll this is taking on their mental health is huge, which is why this initiative announced today will save lives.”

24-hour telephone support is available via Lifeline on 13 11 14 or Beyond Blue on 1300 224 636.

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Australian Retailers Association

Founded in 1903, the Australian Retailers Association (ARA) is Australia’s largest retail association representing Australia’s $320 billion sector, which employs more than 1.3 million people. As the retail industry’s peak representative body, the ARA works to ensure retail success by informing, protecting, advocating, educating, and saving money for its 7,500 independent and national retail members throughout Australia. For more information, visit or call 1300 368 041.

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