Machine learning has a wide range of applications in retail and new technology allows it to be accessible for retailers of all sizes.
Is your brand equipped to deal with a major incident or negative customer experience?
Australia’s CBD retail landscape is evolving in the face of continued headwinds, with brands harnessing creativity and innovation to increase their consumer wallet share.
Leading companies joined forces with the City of Sydney to pledge a dramatic reduction in single-use plastics across their businesses.
The identification of market trends is a key factor in the analysis of market research. It is aimed at identifying what is trending in the sector that may impact the business or present opportunities that are a natural fit for the business in its constant pursuit of customer loyalty.
Despite e-commerce continuing to mature and grow in convenience, today’s shoppers still value bricks- and-mortar stores. Zebra’s 2019 Shopper Vision Study found that during the past year, only 43% of shoppers opted to purchase items online instead of visiting a physical store, proving that most...
Zendesk's latest Quantifying the Business Impact of Customer Service in Australia Report 2019, shows companies that fail to deliver quality customer service experiences could see an adverse impact to their bottom-line.
Nespresso’s unique retail experience allows shoppers to explore the journey that the brand undertakes to bring their customers high-quality coffee; from farming through to production and recycling, reflecting a holistic commitment to sustainability and a circular economy.
If you need proof that online shopping has skyrocketed, just look at this new data that compares the rate of online shopping with the rate of our population growth. In the last two years, Sydney, Perth, Canberra and Adelaide have seen higher growth in online shopping than the growth of its...
A business objective is something the business is aiming toward or a strategic position it is working to attain. Usually it is a step in the strategy.
As competition increases locally and globally, retail brands are increasingly turning to innovative technologies like cryptocurrency and blockchain to assist in customer retention and improve sales performance.
Every few months sees a major employee underpayment scandal – companies announcing that they have made payroll errors that have impacted thousands of employees – go public.
Regardless of an individual’s position within an organisation, they need to have a clear understanding of their roles and responsibilities.
Everything you need to know about Single Touch Payroll (STP).
How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.
The prevalence of digital commerce is perpetually changing the face of the retail landscape. As a result, brick-and-mortar stores are put in a situation where they have to come up with compelling ways to make shoppers get off their couch and step into the store rather than buy online.
This year, a retailer was fined $60,000 following an incident involving a young worker. The 20-year-old was working for QSR Pty Ltd (QSR), a KFC franchise in Coffs Harbour when he slipped in the kitchen while cleaning and suffered serious burns to his leg.