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Food and the instant gratification era

Patience might be a virtue, but for food retailers working in the instant gratification era, it’s not very easy to find.

Consumer engagement in an on-demand economy.

The consumer world today is more complex and more vibrant than ever. Companies and big brands continue to push the envelope in terms of product development and tech and as a result, customer expectations are high. Consumers in the on-demand economy assume businesses are ‘always on’ and can meet...

Amazon announces 500 new permanent jobs over the next year at local fulfilment centres

Not long after opening its second fulfilment centre in Sydney, Amazon continues to invest in Australia by creating 500 new permanent jobs in its fulfilment network over the next year, starting at its Dandenong South facility in Victoria.

WHS record keeping

Keeping records helps maintain an effective workplace health and safety management system. Records can help hazards and control risks before there is an incident which could cause injury or illness.

Identifying & managing mental health risks in the workplace – A must for retailers

The mental wellbeing of people at work is good for everyone and enhances personal and organisational resilience, and success. Everyone has a role to play, both in looking after their own mental health and creating a mentally healthy workplace.” - Heads Up

How retailers can grow sales and build brand loyalty through location-based marketing

Mobile technology – (the digital extension of a retailer’s storefront) is now at the heart of location-based tactics that allow brands to send personalised messages to their consumers when they are most receptive to them. In doing so, retailers are delivering unparalleled time - and location...

Boosting the motivation of a retailer’s most valuable asset: their shopfront workforce

Every retail business knows the value of their shopfront workforce. The relationships they build with customers not only impact individual sales, but also create the foundation of a brand’s overall reputation and growth.

Search engines and consumer purchasing behaviour

New research from Salmat has found that Australian consumers are increasingly turning to technology - more specifically, Search engines - for recommendations, over their own friends and family.

Making safety simple for small businesses

If you’re a small business retailer and find the world of work health and safety law complex and mind boggling, you’re not alone. Many small businesses feel overwhelmed about their obligations under work health and safety law and often don’t know where to start, so end up doing nothing.

Expressing your omni-channel capabilities

Don’t settle for second best on your way to retail success.

Monitoring WHS activities

Legislation requires a workplace to keep certain records for a specified period of time.

Innovation for the future of fashion

Australia's first exclusive one day conference is back!

Breaking down barriers and building consumer relationships

Forget gifts-with-purchase, the key to winning loyal customers is to treat them with the respect they deserve.

The new sustainable future

Responsible practice within the fashion industry, transforming brands and retailers on the way.

Signed, sealed and delivered but without the cost

The growth of online shopping has resulted in consumers wanting parcels to be delivered around the clock. However, new research reveals that while a majority of consumers want out-of-hours delivery, many are not willing to pay extra for this service.

New disability employment toolkit set to help employers

The Australian Government recently launched a comprehensive Employer Toolkit to help employers hire people with disability and build their organisation’s disability confidence and competence.

Australian shoppers want an experience

New global study by Mood Media reveals customers will choose bricks-and-mortar over online.

Conducting WHS training for team members

It is important to ensure that all employees are fully trained in health and safety to ensure that they understand their responsibilities with regards to health and safety in the workplace.

In-store retail is back in style

Recover 60% of sales and ramp up 43% of sales rates by refocusing retail employees’ time on helping customers.

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