COVID online retail boom: what consumers want online

The world of e-commerce is rapidly changing with COVID-19 overhauling consumers’ shopping behaviours almost overnight.

The Retail Ready Jobs Program: A different approach to hiring

The Retail Ready Jobs Program is a government-funded initiative under Smart and Skilled funding. This Program focuses on building the skills and capabilities of applicants to ensure they are equipped to meet the needs of retailers.

COVID-19 business changes and TPAR

Does your business pay contractors to provide one or more of these services: cleaning, courier, road freight, IT or security, investigation and surveillance?

Create a cohesive omni-brand experience for your customers

An omni-channel campaign aims to give the shopper the ability to experience brands and products with equal levels of engagement and excitement. This allows them to seamlessly switch between formats and channels, and have a uniform impression of not only what the brand is, but also what it can be.

The ‘Challenge Every Expense’ strategy for SMEs

If you have used a personal budget before, you might be familiar with the ‘Challenge Every Expense’ strategy. It is a budgeting tactic that asks you to carefully examine your expenses and cut away unnecessary expenditure, often readjusting the way you approach spending in your daily life.

Training workers to keep Victorians safe

Workers across the state will receive free accredited training to help them manage the ongoing risk of coronavirus infection in their workplace and keep the state open for business.

How tech is driving the reinvention of the modern retailer

Providing a fantastic shopping experience to customers, both online and offline through technology, is no longer a novelty – it is an essential part of successful retailing. 

Retail Forecasts: The six degrees of shopping in 2020

Australian retailers are facing the fight of their life in 2020. Consumer confidence slumped for a period, job losses have soared, and spending behavior has been tipped on its head. 

7 essential tips to boost omnichannel efficiency

An efficient omnichannel operation is essential to give your customers your brand experience while keeping costs under control; so you can invest in the future. 

What the return to in-store shopping looks like

The relaxing of COVID-19 restrictions quickly saw shopping centres re-open and brick-and-mortar retailers welcome Australians in droves. With consumers racing back to the shops, many are wondering what this means for e-commerce.

Optimism returning to small businesses in Australia, but fears of a slow rebound persist

The overwhelming majority of Australian small business owners (80 per cent) are optimistic their business will survive the COVID-19 pandemic; however, if trade doesn’t pick up quickly enough, about half (52 per cent) fear for their long-term survival, according to this year’s Small Business...

Victorian business growth fund ready for business

The Victorian Government is helping local businesses by giving them the support they need to grow.

Tips to help you get ready for this tax time

2020 has been a very challenging time for businesses, with COVID-19, bushfires and drought taking an unprecedented toll on many.

Retail revival: Five tips independent stores can learn from their luxury counterparts

While caution and precaution is still priority number one, a wave of excitement and momentum is gently building through the Australian retail industry as retailers begin to reopen their doors and welcome their loyal customers back into stores.

Delight your customers at every click, tap, and scroll

As the Australian e-commerce industry continues to grow, smart retailers are seizing the opportunity before them by drawing on intelligent technology that delights the customer at every click. 

Keeping up-to-date with COVID safe workplace guidance

If you’re a retail business finding it tricky to navigate COVID workplace rules and guidance, you are not alone. Since our May article resuming retail operations during COVID-19 the Australian Government and State and Territories have announced their plans for easing restrictions. 

The Regional Employment Trial project: It takes a community

In 2019, the Australian Retailers Association (including the Retail Institute), in partnership with Young People Ahead, applied to deliver a Regional Employment Trial project. This was managed by the Employment Facilitator in Mount Isa, Tamilyn Brennan and funded through the Department of...

Instant asset write-off extension for small businesses

The Morrison Government continues to back small business with the announcement that it will extend the $150,000 instant asset write-off for six months to 31 December 2020.

Hygienic product testing in health and beauty post COVID-19

The retail industry has always been an exceedingly volatile one that has changed suddenly at many points throughout history. We are, at present, standing amid one of those landmark crossroads that both retailers and consumers must adapt to build the new normal.

Michael Hill helps customers continue to celebrate life’s special moments

Direct selling and a new payment channel help deliver personalised customer experiences and enable remote work for staff across 300 stores.

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