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Employment relations
WorkSafe is urging employers to consider installing a life-saving defibrillator at their workplace.
Bricks-and-mortar
Research from Vend reveals Australia’s independent retailers are among the best performing in the world, ringing in an average of AUD $504,979.85 annually compared to New Zealand ($495,360) and the UK ($487,355).
Technology
New research reveals Aussie shoppers have developed distinctive habits in their online shopping that differ from their in-store shopping habits.
Women in retail
With a new decade of retail approaching, Christine Rodrigues, Head of Technology Partnership at Magento, an Adobe Company, reminds us that the era of customer experience is still at the heart of any business.
Employment relations
Cost control benefits everyone in the store, however, the means of creating can be inconvenient and imposing on store teams. It is up to the retail manager to win the hearts and minds of their teams and create an engaging and compelling set of reasons or benefits to boost staff commitment for...
Sustainability
Quality and price remain top consumer concerns, creating a challenge for companies to deliver recycled and recyclable products at minimal additional cost.
Technology
Understanding the ever-changing world of online shopping and how important it is to adopt a customer-first strategy.
Payments
New research finds one in five small businesses wrongly believe STP doesn’t apply to them
Employment relations
The security of personal data is stipulated by legislation and financial data is generally directed by internal business policies and procedures. There is no room for error in maintaining data of such sensitivity and importance.
Employment relations
Developing a CX-centric DNA is more than just an initiative; it’s a business discipline and a way of life.
Employment relations
Bricks-and-mortar
The end of the financial year brings with it the thrills of counting the beans of your business wins or the condolences of tallying up losses. It is a perfect time to take stock of your current position and how you got here. Revise the goals you have set in your business for improved performance...
News
After a tough end to 2018, retailers faced yet another period of weak demand and declining retail spending over the March quarter of 2019. However, it may not be all doom and gloom for the sector, with some very much needed relief expected in the second half of the year in the form of increased...
Leasing
The valuations in Australia’s real estate markets continue to decline and shopping centres are among those who are taking the heaviest toll from the impact. As a result, it is being strongly recommended that retailers start renegotiating for lower rents.
Employment relations
Although accounting systems used in retail vary in complexity and expense, the basic requirements for an effective system remain the same. It may be a simplistic evaluation, but the best retail accounting systems are those that do what the retailer requires in a timely, secure, and user-friendly...
Bricks-and-mortar
The latest data from Vend highlights a retail renaissance on the streets of Adelaide with independent retailers bucking the national retail downturn to ring in almost a quarter (24%) growth in average transaction value over a twelve month period.
Bricks-and-mortar
A new study of small business owners in Australia reveals they need digital marketing skills and improved financial literacy to manage and grow their business in FY2020.
E-commerce
On the back of new research, parcel delivery service CouriersPlease (CP) forecasts that the online shopping industry will have a greater focus on low prices, as the industry respondents to consumer preferences.
Technology
From drones to GPS tracking, customer fulfilment strategies are becoming ever more innovative as retailers fight for every available consumer dollar.
Bricks-and-mortar
Twenty-five years ago, Officeworks opened its first ever store in Richmond, Victoria with 4,500 products and around 50 team members. The store’s best sellers were typewriters and overhead projectors.
Training
Great retail marketers know their market. What makes the difference is how well they know it through the eyes of their target customer. To effectively differentiate in a crowded market, retailers need in-depth knowledge of how their business stacks up against the competition.
