Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling behind.
Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and where there’s room to improve.
The Gold Coast’s iconic sun-kissed discount shopping centre recently became Harbour Town Premium Outlets, with the rebrand kicking off 20 days of celebrations as the Centre commemorates 20 years.
The importance of offering exceptional customer service.
This season, the Australian Made Campaign Limited (AMCL) is encouraging shoppers to ‘look good, feel even better’ by looking for the famous Australian Made logo when shopping for beauty and personal care products.
Think customers need to produce a receipt, or the original packaging, to return an item? Think again.
Great store managers consistently turn in great results. They regularly achieve their KPI’s, have lower staff turnover, less customer complaints and this list goes on.
How investing in them is investing into the development and success of your brand.
Australian retail centres are more resilient to the threat of changing consumer trends than their American counterparts according to CBRE’s latest research report, Worlds Apart.
As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected.
The challenge for any brand is how a brand can effectively express its own essence, its true 'WHY' and cut through all the social 'noise' in a way that’s more easily digested by those who will buy from you.
Responsible retailing and its influence on purpose and passion.
It certainly has been a challenging year for most retailers, with the ABS figures showing sales year-on-year are relatively flat with most months showing small or even negative growth.
Using new reporting enhancements to resolve problems, not just uncover them.
Catch.com.au, one of Australia's leading diversified online retailers has introduced more leading fashion brands to its ever-expanding catalogue of big brand fashion.
When merchandising and setting up displays in-store, you have a duty of care to both your team and customers to make sure that you are doing it safely. This ten-step guide explains the best practice for lifting manual loads.
If you want your business to be successful, focus on building relationships with both customers and employees