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Calls for more life-saving defibrillators in the workplace

WorkSafe is urging employers to consider installing a life-saving defibrillator at their workplace.

Australia’s independent retail sector among the best performing in the world

Research from Vend reveals Australia’s independent retailers are among the best performing in the world, ringing in an average of AUD $504,979.85 annually compared to New Zealand ($495,360) and the UK ($487,355).

Four habits of online shoppers

New research reveals Aussie shoppers have developed distinctive habits in their online shopping that differ from their in-store shopping habits.

The era of customer experience

With a new decade of retail approaching, Christine Rodrigues, Head of Technology Partnership at Magento, an Adobe Company, reminds us that the era of customer experience is still at the heart of any business.

Encouraging staff to commit to cost control

Cost control benefits everyone in the store, however, the means of creating can be inconvenient and imposing on store teams. It is up to the retail manager to win the hearts and minds of their teams and create an engaging and compelling set of reasons or benefits to boost staff commitment for...

Survey shows more than half of consumers would pay more for sustainable products

Quality and price remain top consumer concerns, creating a challenge for companies to deliver recycled and recyclable products at minimal additional cost.

How to keep a customer for life

Understanding the ever-changing world of online shopping and how important it is to adopt a customer-first strategy.

Small business attitudes to single touch payroll (STP) and barriers to change

New research finds one in five small businesses wrongly believe STP doesn’t apply to them

Protecting financial, personnel and payroll data

The security of personal data is stipulated by legislation and financial data is generally directed by internal business policies and procedures. There is no room for error in maintaining data of such sensitivity and importance.

Five ways to develop a CX-centric DNA

Developing a CX-centric DNA is more than just an initiative; it’s a business discipline and a way of life.

Prepare your business for success this financial year

The end of the financial year brings with it the thrills of counting the beans of your business wins or the condolences of tallying up losses. It is a perfect time to take stock of your current position and how you got here. Revise the goals you have set in your business for improved performance...

Post-election sugar hit to help retailers

After a tough end to 2018, retailers faced yet another period of weak demand and declining retail spending over the March quarter of 2019. However, it may not be all doom and gloom for the sector, with some very much needed relief expected in the second half of the year in the form of increased...

Retailers are highly advised to renegotiate lease

The valuations in Australia’s real estate markets continue to decline and shopping centres are among those who are taking the heaviest toll from the impact. As a result, it is being strongly recommended that retailers start renegotiating for lower rents.

Maintaining an effective accounting system

Although accounting systems used in retail vary in complexity and expense, the basic requirements for an effective system remain the same. It may be a simplistic evaluation, but the best retail accounting systems are those that do what the retailer requires in a timely, secure, and user-friendly...

Retail renaissance hits the streets of Adelaide

The latest data from Vend highlights a retail renaissance on the streets of Adelaide with independent retailers bucking the national retail downturn to ring in almost a quarter (24%) growth in average transaction value over a twelve month period.

Digital marketing skills and financial literacy on small business wish-list

A new study of small business owners in Australia reveals they need digital marketing skills and improved financial literacy to manage and grow their business in FY2020.

eCommerce logistics provider forecasts online shopping growth will drive product prices down

On the back of new research, parcel delivery service CouriersPlease (CP) forecasts that the online shopping industry will have a greater focus on low prices, as the industry respondents to consumer preferences.

Compressing the delivery time frame without compromising the customer experience

From drones to GPS tracking, customer fulfilment strategies are becoming ever more innovative as retailers fight for every available consumer dollar.

Officeworks celebrates 25th birthday by sponsoring a class of students

Twenty-five years ago, Officeworks opened its first ever store in Richmond, Victoria with 4,500 products and around 50 team members. The store’s best sellers were typewriters and overhead projectors.

Benchmarking your market position against competitors

Great retail marketers know their market. What makes the difference is how well they know it through the eyes of their target customer. To effectively differentiate in a crowded market, retailers need in-depth knowledge of how their business stacks up against the competition.

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