ARA Retail News
What do shoppers want in a post pandemic world?
January 21, 2021
In the new era of global uncertainty one thing is clear in a post-pandemic world – physical retailers will need to adopt a laser-like focus on what customers really want if their store is to...
Your 2021 Legal New Year’s Resolutions
January 5, 2021
2020 is a year many of us in retail would like to forget. Regardless of how you traded, Covid-19 delivered unexpected challenges and some tough lessons for all retailers.
Post-Christmas Consumer Law Reminder
December 26, 2020
With Christmas sales strong this year, it is time for a refresh on how to manage customers wanting to return or exchange unwanted gifts.
Managing the risks of customer behaviour
December 16, 2020
During the festive season, retailers need to pay particular attention to specific hazards. In this case, the hazards and risks associated with dysfunctional customer behaviour.
Giving back - charitable ideas that engage
December 11, 2020
Giving back has been a theme this year with many Aussies having a tough experience through bushfires and the pandemic. We share inspirational charitable ideas that retailers are adding to their...
Have fun with gift wrapping and packaging ideas
December 10, 2020
As Christmas day draws closer many of your customers will be thinking about the finishing touches for their presents. We share some inspirational last minute gift wrapping and packaging ideas that...
Promote your Christmas and New Year trading hours
December 9, 2020
Many stores are required to alter their business-as-usual trading hours to accommodate for the upcoming public holidays. It is important to understand each state's rules and regulations depending...
Follow the music - what’s on near you?
December 8, 2020
As Aussies get their shopping mojo back, music and entertainment offerings are an important way to elevate the festive vibe. Whether an upbeat Spotify soundtrack or live carollers, we share some...
Encourage customers to shop early, ship early!
December 3, 2020
E-commerce sales will rise this Christmas compared to previous years, and so far this November, Australia Post have delivered over 5.5 million more parcels compared to the same month last year.
'Tis the retail season: Think with Google shares how to engage Aussies when they're ready to shop
December 3, 2020
Evolving digital habits mean Aussies will be browsing and buying online even more this holiday season. Google Australia and New Zealand industry director of retail, Renee Gamble, shares how you...
Santa pics the COVID-safe way
December 2, 2020
The family tradition of getting Santa photos isn’t immune to COVID restrictions. Santa hotlines, socially distanced photos and Santas wearing masks are common practice this year to not only keep...
Bring the buzz back to CBD shopping
November 27, 2020
CBDs have borne the brunt of COVID-19 restrictions with less people working and travelling to city centres. Many local governments and organisations are getting behind CBD event strategies to...
Small and local? Get involved
November 25, 2020
Small businesses account for a third of Australia’s economic output, employing millions of Australians and paying the wages of almost half of Australia’s workforce. Our small and local businesses...
Click and collect - best practice tips
November 24, 2020
In the Christmas trading period, speed is critical for customers doing last minute shopping and especially this year when the crowds in stores grow, many customers will be looking for ways to...
Safe queuing during COVID
November 18, 2020
Queuing is a potential major challenge for the retail sector, especially coming into Christmas. The challenge has been identified by retail businesses, shopping centres and health and safety...
Promote borderless giving - with gift cards
November 17, 2020
Gift cards are more important than ever this year - with normal Christmas travel and family gatherings impacted by Covid nationwide - offering customers a safe, easily accessible and hassle-free...
Easy access – customer transport and parking options
November 16, 2020
Safe and convenient transportation for our staff and customers is vital this Christmas. Whether by public transport, owned vehicles, ride sharing or taxi - we’ve compiled a list of the transport...
Tell customers you're COVID-Safe
November 12, 2020
We’re counting down to Christmas with our ‘12 Ways to Christmas’ tips - and the top of the list is to tell your customers that your business is COVID-safe.
The ARA 12 Ways To Christmas
November 4, 2020
As the countdown begins, we are proud to share our ‘12 Ways to Christmas 2020’ campaign, all about how our retail community is celebrating Christmas with a Covid difference this year.