New toolkit to help businesses get back to work safely

As the Australian economy gradually reopens, a new online toolkit has been launched to provide detailed guidance for businesses and workers on how to stay safe from COVID-19.

nbn announces $150 million COVID-19 relief and assistance package

NBN Co announces it will establish a $150 million financial relief and assistance fund to help internet providers to support their residential and small and medium business customers affected by the COVID-19 pandemic.

Mirvac retail launches online marketplace and contactless shopping

Mirvac Retail has unveiled innovative new shopping experiences across its centres in New South Wales, Queensland and Victoria. 

JobKeeper payment extension to help business cashflow

The Australian Taxation Office is extending the time available for businesses to pay their employees, and still be able to claim back the first JobKeeper payments.

$14 million boost to continue to assist small businesses across NSW

Businesses across the state doing it tough during the COVID-19 pandemic are encouraged to register for the NSW Government’s small business advisory program.

COVID-19: SDA 10 point health and safety plan

Your safety must come first. Your health must not be put at risk during this time.

Retailers granted authorisation to collectively negotiate with landlords

The ACCC has granted interim authorisation allowing retailers to collectively bargain with landlords about rent relief during the COVID-19 pandemic.

Putting customer experience at the forefront of retail in 2020 and beyond

It's no longer enough to sell a product or service. To thrive in today's market, you have to deliver an exceptional experience for your customers consistently.

Kellogg support food relief charities to help vulnerable communities effected by COVID-19

In an effort to help combat increasing food insecurity through the COVID-19 crisis, Kelloggs Australia and New Zealand has announced that it will extend its support of Australia’s two largest food relief charities, OzHarvest and FoodBank -committing to increase food donations by 1 tonne per...

Making CRM the key to unlocking unrivalled customer understanding

Led by tech-savvy shoppers with digital baskets and a thirst for 24-7 online consumerism, the retail industry has changed dramatically in recent years.

New website helps people find local businesses still operating during COVID-19

New website STILL OPEN FOR BUSINESS has launched, allowing Australian’s to search a database of local businesses across the country who are still in operation during the COVID-19 crisis.

Sensing a successful store design

Our senses contribute to our emotions. Whilst touching and tasting can be more challenging in a post-COVID-19 environment, we can heighten the visual, sound and smell elements creating a compelling and memorable customer experience.

7-Eleven Australia launches Melbourne delivery service

7-Eleven Australia has launched a delivery service making it easier for Melburnians to #stayhome #staysafe and get treats, snacks and key essentials delivered with no contact delivery.

How can COVID-19 help businesses grow using social media?

Coronavirus has forced many of us to move to an agile and remote workforce. We’ve had our social liberties substantially reduced and we are reaching out for human connection and social interaction online at an unprecedented level.

Rise of the conscious consumer: Why retailers need to invest in sustainable processes

With constant peaks in demand and disruption at play, businesses are struggling to strike a balance between meeting consumer demand and ensuring they are carrying out sustainable practices. So how can retailers rise to the occasion?

Technology is empowering traditional bricks-and-mortar retail, not replacing it

The retail industry evolves on a seemingly weekly basis, but in the midst of this fluid, always-changing state, there comes a periodic paradigm shift that threatens to change the landscape irreversibly.

Rest FAQs on Coronavirus

The following answers common member and employer questions on current market volatility, super and insurance. Visit for the latest updates.

Beyond Blue welcomes funding for new COVID-19 support service

Beyond Blue welcomes the Australian Government’s $1.1 billion immediate investment in more telehealth, mental health and family supports for those affected by the Coronavirus outbreak.

Woolworths plans for a safe and happy Easter for customers and team

From Monday Woolworths’ Pick Up service will be switched back on for its Priority Assistance customers in more than 100 Pick up Drive thru stores and 600 in-store service desk locations.

Become a Retail Insider

Join 11,000+ Australian Retailers