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Artificial Intelligence: Helping retailers enhance the customer experience

Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling behind.

What retailers need to know about site performance, product findability and personalised recommendations

Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and where there’s room to improve. 

Harbour Town is turning 20 and celebrates with a new name and brand

The Gold Coast’s iconic sun-kissed discount shopping centre recently became Harbour Town Premium Outlets, with the rebrand kicking off 20 days of celebrations as the Centre commemorates 20 years.

How employees can cultivate a positive shopping experience

The importance of offering exceptional customer service.

The beauty of buying Australian Made

This season, the Australian Made Campaign Limited (AMCL) is encouraging shoppers to ‘look good, feel even better’ by looking for the famous Australian Made logo when shopping for beauty and personal care products.

Automate and elevate

How automation and digitalisation are easing the burden for retail employees.

Eight rules around returns every retailer needs to know

Think customers need to produce a receipt, or the original packaging, to return an item? Think again. 

What makes a great store manager successful ?

Great store managers consistently turn in great results. They regularly achieve their KPI’s, have lower staff turnover, less customer complaints and this list goes on.

Investing in employees

How investing in them is investing into the development and success of your brand.

Australian retail centres more resilient than those in the US according to the latest research report

Australian retail centres are more resilient to the threat of changing consumer trends than their American counterparts according to CBRE’s latest research report, Worlds Apart.

How to enhance customer experience through employee engagement

As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected.

Nine ways to create an iconic and timeless brand

The challenge for any brand is how a brand can effectively express its own essence, its true 'WHY' and cut through all the social 'noise' in a way that’s more easily digested by those who will buy from you.

Ethical retailing is not just a trend; it's a way of life

Responsible retailing and its influence on purpose and passion. 

Buy Now, Pay Later - New? Old? Better?

This article is based upon a report originally published by The Initiatives Group in October 2019 which can be read here.

Why there is good news for retailers in the coming months

It certainly has been a challenging year for most retailers, with the ABS figures showing sales year-on-year are relatively flat with most months showing small or even negative growth.

Supercharge your mystery shop program

Using new reporting enhancements to resolve problems, not just uncover them.

Catch Marketplace expands fashion range with the addition of new leading brands

Catch.com.au, one of Australia's leading diversified online retailers has introduced more leading fashion brands to its ever-expanding catalogue of big brand fashion.

A ten-step guide for lifting manually

When merchandising and setting up displays in-store, you have a duty of care to both your team and customers to make sure that you are doing it safely. This ten-step guide explains the best practice for lifting manual loads.

Give customers what they want

The perception gap between retailers, sales assistants and shoppers.

Exceptional customer experience begins from the inside out

If you want your business to be successful, focus on building relationships with both customers and employees

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