Two weeks left until Single Touch Payroll deadline

Small employers (with 19 or less employees) need to move to Single Touch Payroll (STP) by 30 September.

Delivering customer loyalty through technology

Jessica Ip, Head of Commercial and Transformation at CouriersPlease, believes adapting to the way consumers purchase products is imperative to remain agile and survive in today’s unpredictable retail climate.

Five key trends affecting the FMCG sector

As we approach the end of the year, a busy period for FMCG brands with heightened promotional and planning activity, CROSSMARK identifies the five key trends affecting the $100 billion dollar grocery sector.

Streamlining inventory management systems

Inventory management is an increasingly important part of the retail picture for several reasons.

The Apollo moon landing was spot-on, thanks to music

Familiar tunes were great in the confined shuttle, they might not be great in the confines of your retail space.

Great culture the key differentiator in driving employee and customer engagement

Delivering exceptional customer experience in the retail world starts with building great employee engagement.

Swarovski launches a sparkling new store in Castle Hill

When heritage meets craftsmanship, it results in Swarovski’s unsurpassed ability to renew itself with the utmost respect for the brand’s DNA. Crystal cutting expert, master of light and sparkle, Swarovski adds fashion signature to make every day extraordinary and allows consumers to express...

The rise of webchat in Australian businesses

A cross generational look into the attitudes surrounding webchat use in Australia.

How to plan store promotions

To increase sales, attract new customers, and retain current customers, many retail stores implement various sales promotion techniques.

Ethical brand behaviour and CSR is winning customers over

New research from Salmat reveals CSR and ethical brand behaviour is winning over customers.

New retail: Great expectations require focus on loyalty

There is a worldwide recession-like cool off taking place in retail sales, with large e-commerce companies pushing their way to the fore.

Designing the employee experience

For all the benefits that technology brings, customers still value human interaction.

Coca-Cola launches first television campaign to promote recycling

Television commercial to introduce the first ever Coca-Cola bottle made from 100% recycled plastic.

Officeworks gets on board the Melbourne Art Trams project

Officeworks has jumped aboard the Melbourne Art Trams initiative, providing support to Melbourne International Arts Festival for the annual project which showcases original designs by Victorian artists on the city's iconic trams.

Identifying products for display

Deciding on which products to merchandise will depend on the category or classification displayed in-store.

Solving the retail industry’s biggest omnichannel store fulfilment dilemma

Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.

Navigating supply chain and tariff challenges in the retail sector

How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.

Poor shopping experiences cost Australian retailers $71bn in abandoned sales

Negative shopping experiences are costing the Australian retail sector $71bn in abandoned sales each year, according to new data from 451 Research commissioned by Adyen, the payments platform of choice for many of the world’s leading companies.

Small businesses unprepared for the latest wave of scams

Over half of Australian small business owners are concerned their business will be scammed, yet a quarter do not have processes in place to prevent the latest wave of scams hitting our shores, according to new research.

Merchandising products to increase customer engagement

Deciding on which products to merchandise will depend on the category or classification displayed in-store. Here we explore some merchandising standards and principles used by many retail organisations.

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