Mastering the art of human resources

The workplace compliance system is a complex and ever-changing process that can be difficult to manage. With non-compliance issues in the workplace on the incline, the role of human resources plays an essential part in understanding key issues within the workplace, developing company strategies...

Plan and action sales predictions

Depending on the type of retail store that you work in, you may find yourself either running or involved in a sales presentation. A sales presentation is a planned event at which representatives from a retail store demonstrate their key products to invited customers with the aim of promoting...

Gift cards to even the playing field for small businesses

Square announced it has added gift cards to its Australian offering in a bid to help small businesses across the country compete with larger retailers for revenue and new customers this holiday trading period.

Orchestrating the perfect harmony through omni-channel retailing

Operating a store in the unpredictable retail realm, is simultaneously rewarding and challenging for business owners. Through omni-channel marketing strategies, Simply for Strings, Australia’s largest leading retailer of quality string instruments have mastered the art of inspiring their peers.

A holistic risk assessment for online retailers

The digital landscape is changing, so it makes sense that online fraud is as well. Staggeringly, card-not-present (CNP) fraud has grown at a double-digit annual percentage for the last five years, now representing 85% of all Australian card fraud. The problem isn’t going away, either: with...

Understanding key financial figures

The managing process entails setting goals and objectives, agreeing plans and budgets, evaluating and controlling performance. Information underpins management hence why retailers spend a lot of time collecting and analysing information. Put simply it allows them to better manage their business.

Tips for improving the in-store experience

If you’ve been keeping tabs on the eCommerce industry, you’ll know that eCommerce is growing at an extraordinary pace, resulting for retailers around the world to up their game when it comes to the customer experience they provide. According to estimates, global ecommerce sales will reach $4.5...

How cash costs your business

A national study commissioned by payments company Square, has revealed that Australian small- and medium-sized businesses (SMBs) are spending an average of 216 hours (around 29 working days) each year counting and banking cash, that’s a minimum cost of $8.7 billion in annual wages for the SMB...

Celebrating omni-channel retailing

The online marketplace is increasing exponentially, with online presence becoming an integral component for driving consumer engagement, the retail industry has transformed into a competitive 24/7 platform.

A cheers to innovation

With international competitors and technology disrupting the retail sector, developing innovative and engaging strategies to attract customers is imperative to remain relevant in the current retail landscape.

Started from the shopfront now I’m here

When Nathan Keating joined the Retail Ready Jobs Program three years ago, he never expected he would find a career. He’s come a long way since completing the seven-week course, which provides passionate jobseekers with a pathway to retail employment through an intensive education and job...

Four reasons why retailers should consider international trade

International trade might sound daunting, but retailers can and should consider cross-border trade to grow their business

The importance of diversity in tech teams

Diversity isn't just about race or gender. It's about background, perspective, age, education and so much more. For people building tech development teams, diversity should be an essential component. Not only is inclusion is the right thing to do from an ethical perspective, it also has tangible...

Email marketing strategies to maximize customer lifetime value

A great and efficient way to increase your customer lifetime value is to leverage email marketing. This way of communication will help you sell more products, turn existing customers into repeated buyers and establish a long-term network with your customer base.

Evaluate and review strategy

Monitoring, reviewing and evaluation activities are undertaken to track progress against desired outcomes and provide feedback on the process itself, to inform ongoing and future strategic activities.

From 2D to 3D: retailers embracing new technology

Why Augmented Reality will fundamentally change the way your customers shop

Charging the future of retail

The retail sector has been challenged by the influx of global and digital markets placing pressure on Australian retailers to develop innovative strategies to stay ahead of the pack.

New Government initiative to reduce plastic pollution

New Government initiative to reduce plastic pollution

Next level customer engagement

Retailers are constantly searching for ways to bring the best of bricks-and-mortar and e-commerce platforms together, to develop a strong, unique customer experience. Australian initiative, Shopple does exactly this.

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Implementing action plans

The considerable work involved in getting to the action plan phase is brought to fruition as plans are implemented. All the investment in research, consultation and planning is ideally repaid in a streamlined and straightforward implementation. At this stage organisational commitment needs to be...

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