Solving the retail industry’s biggest omnichannel store fulfilment dilemma

Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.

Retailers are increasingly turning to their brick-and-mortar stores to fulfil online orders. However, due to the dynamic nature of store inventory, it can be difficult to maintain accurate inventory levels. According to Auburn University’s RFID Lab, the average level of inventory accuracy in the warehouse is close to 99%. By contrast, accuracy in the retail store averages below 65%, which often leads to inaccurate promising and missed order fulfilment commitments, resulting in frustrated customers and lost sales.

Manhattan’s new solution leverages the latest in RFID technology to help stores improve inventory accuracy, enhance operations and fulfil orders with a level of efficiency previously not achievable. The technology integrates with hardware systems that track RFID-tagged items to bring store inventory accuracy up to warehouse levels. Manhattan’s offering can work with any RFID solution provider. The company’s first RFID partnership is with Zebra Technologies’ Smart Lens solution.

The precise inventory location information provided by RFID can reduce the time store associates spend locating and picking items by more than 60%. Using the location data from the RFID tags, Manhattan’s mobile Store Inventory and Fulfilment application presents store associates with dynamic visual maps of the location of every item in the store, as well as the most efficient route for picking order items.

Manhattan will be showcasing and discussing this solution further at their upcoming Manhattan Exchange Conference on October 31st in Melbourne. For more information please visit www.manh.com.au/exchange.

About Manhattan Associates

Manhattan Associates is a technology leader in supply chain and omni-channel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

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