Solving the retail industry’s biggest omnichannel store fulfilment dilemma

BY Australian Retailers Association
02 September 2019

Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.

Retailers are increasingly turning to their brick-and-mortar stores to fulfil online orders. However, due to the dynamic nature of store inventory, it can be difficult to maintain accurate inventory levels. According to Auburn University’s RFID Lab, the average level of inventory accuracy in the warehouse is close to 99%. By contrast, accuracy in the retail store averages below 65%, which often leads to inaccurate promising and missed order fulfilment commitments, resulting in frustrated customers and lost sales.

Manhattan’s new solution leverages the latest in RFID technology to help stores improve inventory accuracy, enhance operations and fulfil orders with a level of efficiency previously not achievable. The technology integrates with hardware systems that track RFID-tagged items to bring store inventory accuracy up to warehouse levels. Manhattan’s offering can work with any RFID solution provider. The company’s first RFID partnership is with Zebra Technologies’ Smart Lens solution.

The precise inventory location information provided by RFID can reduce the time store associates spend locating and picking items by more than 60%. Using the location data from the RFID tags, Manhattan’s mobile Store Inventory and Fulfilment application presents store associates with dynamic visual maps of the location of every item in the store, as well as the most efficient route for picking order items.

Manhattan will be showcasing and discussing this solution further at their upcoming Manhattan Exchange Conference on October 31st in Melbourne. For more information please visit www.manh.com.au/exchange.

About Manhattan Associates

Manhattan Associates is a technology leader in supply chain and omni-channel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers.

Image source: <a href="https://www.freepik.com/free-photos-vectors/business">Business photo created by jcomp - www.freepik.com</a>

 

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ABOUT THE AUTHOR

Australian Retailers Association

Founded in 1903, the Australian Retailers Association (ARA) is Australia’s largest retail association representing Australia’s $310 billion sector, which employs more than 1.2 million people. As the retail industry’s peak representative body, the ARA works to ensure retail success by informing, protecting, advocating, educating and saving money for its 7,500 independent and national retail members throughout Australia. For more information, visit www.retail.org.au or call 1300 368 041.

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