Sensing a successful store design

Our senses contribute to our emotions. Whilst touching and tasting can be more challenging in a post-COVID-19 environment, we can heighten the visual, sound and smell elements creating a compelling and memorable customer experience.

10 steps to setting up your online store

If you’re a brick and mortar retailer and you’re not selling online, now is the time to get set up and start.

Small businesses predict major digital shift

Almost half of Australian bricks-and-mortar small business owners (48%) predict their business will operate entirely online in the future, with more than a quarter (26 %) of these businesses foreseeing this happening in the next three years. 

A ten-step guide for lifting manually

When merchandising and setting up displays in-store, you have a duty of care to both your team and customers to make sure that you are doing it safely. This ten-step guide explains the best practice for lifting manual loads.

How to avoid the 'always on sale' trap

How often have you walked past a store that seems to be permanently plastered top to bottom in red and white bunting screaming, ‘SALE’? For some, the sale never seems to end.

Could these tips revolutionise the department store experience?

This article was originally published on Australia’s leading fashion business publication Ragtrader.


A 1% increase in time spent in store will lead to a 39% increase in sales per customer.

Help your customers by giving your employees the full 360

Support teams can be reinforced with efficient and reliable systems to allow themselves to be omnipresent.

The Apollo moon landing was spot-on, thanks to music

Familiar tunes were great in the confined shuttle, they might not be great in the confines of your retail space.

Swarovski launches a sparkling new store in Castle Hill

When heritage meets craftsmanship, it results in Swarovski’s unsurpassed ability to renew itself with the utmost respect for the brand’s DNA. Crystal cutting expert, master of light and sparkle, Swarovski adds fashion signature to make every day extraordinary and allows consumers to express...

How to plan store promotions

To increase sales, attract new customers, and retain current customers, many retail stores implement various sales promotion techniques.

Poor shopping experiences cost Australian retailers $71bn in abandoned sales

Negative shopping experiences are costing the Australian retail sector $71bn in abandoned sales each year, according to new data from 451 Research commissioned by Adyen, the payments platform of choice for many of the world’s leading companies.

Customer experience is a top priority

Why an investment in your staff is an investment in your bottom line.

Australia’s independent retail sector among the best performing in the world

Research from Vend reveals Australia’s independent retailers are among the best performing in the world, ringing in an average of AUD $504,979.85 annually compared to New Zealand ($495,360) and the UK ($487,355).

Prepare your business for success this financial year

The end of the financial year brings with it the thrills of counting the beans of your business wins or the condolences of tallying up losses. It is a perfect time to take stock of your current position and how you got here. Revise the goals you have set in your business for improved performance...

Retail renaissance hits the streets of Adelaide

The latest data from Vend highlights a retail renaissance on the streets of Adelaide with independent retailers bucking the national retail downturn to ring in almost a quarter (24%) growth in average transaction value over a twelve month period.

Digital marketing skills and financial literacy on small business wish-list

A new study of small business owners in Australia reveals they need digital marketing skills and improved financial literacy to manage and grow their business in FY2020.

Officeworks celebrates 25th birthday by sponsoring a class of students

Twenty-five years ago, Officeworks opened its first ever store in Richmond, Victoria with 4,500 products and around 50 team members. The store’s best sellers were typewriters and overhead projectors.

Customers are still spending, so why are retailers closing their doors?

Customer spending in Australia increased to 261905 AUD million in the last quarter of 2018, and has actually continued to rise since 2016¹, and yet we continue to learn of another retailer closing its doors and entering into administration.

It’s all in the detail: Building a sustainable retail fit-out

With a little planning and foresight, it’s easy to showcase your company’s eco-creds within its bricks-and-mortar store.

Increase your customer satisfaction and loyalty with scan-as-you go technology

It seems obvious that retailers should be trying to reward customers who spend the most in their stores. So, why do so many supermarkets fail in this department, often punishing those customers with full trolleys by making them wait in long checkout queues? This factor has resulted in grocery...

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