Customer experience is a top priority

Why an investment in your staff is an investment in your bottom line.

Australia’s independent retail sector among the best performing in the world

Research from Vend reveals Australia’s independent retailers are among the best performing in the world, ringing in an average of AUD $504,979.85 annually compared to New Zealand ($495,360) and the UK ($487,355).

Prepare your business for success this financial year

The end of the financial year brings with it the thrills of counting the beans of your business wins or the condolences of tallying up losses. It is a perfect time to take stock of your current position and how you got here. Revise the goals you have set in your business for improved performance...

Retail renaissance hits the streets of Adelaide

The latest data from Vend highlights a retail renaissance on the streets of Adelaide with independent retailers bucking the national retail downturn to ring in almost a quarter (24%) growth in average transaction value over a twelve month period.

Digital marketing skills and financial literacy on small business wish-list

A new study of small business owners in Australia reveals they need digital marketing skills and improved financial literacy to manage and grow their business in FY2020.

Officeworks celebrates 25th birthday by sponsoring a class of students

Twenty-five years ago, Officeworks opened its first ever store in Richmond, Victoria with 4,500 products and around 50 team members. The store’s best sellers were typewriters and overhead projectors.

Customers are still spending, so why are retailers closing their doors?

Customer spending in Australia increased to 261905 AUD million in the last quarter of 2018, and has actually continued to rise since 2016¹, and yet we continue to learn of another retailer closing its doors and entering into administration.

It’s all in the detail: Building a sustainable retail fit-out

With a little planning and foresight, it’s easy to showcase your company’s eco-creds within its bricks-and-mortar store.

Increase your customer satisfaction and loyalty with scan-as-you go technology

It seems obvious that retailers should be trying to reward customers who spend the most in their stores. So, why do so many supermarkets fail in this department, often punishing those customers with full trolleys by making them wait in long checkout queues? This factor has resulted in grocery...

Positive interactions with staff are essential to the customer experience

InMoment, a leader in customer experience (CX) intelligence recently released findings from its 2019 CX Trends Report; uncovering a significant disconnect in the way brands and customers perceive CX.

SME advice for the ahead of the Federal Elecion

Australian small businesses are concerned about the impact of the impending Federal Election and are delaying critical business decisions, which could impact job growth and investment, according to new survey results in the Westpac Small Business Report in collaboration with Deloitte.

Ways to stay afloat in the world of retail

With bricks-and-mortar frequently under threat in an unforgiving economic climate and made to compete with online shopping trends, small and medium retailers can look to the big brands in the flagship stores of New York City for answers.

The three levels of inventory insight you need to deliver omni-channel profitability

The world has changed in the past five to ten years, and no industry is more indicative of that change than retail. Forbes reports that 98% of consumers believe that purchases, deliveries and returns should be easily available across multiple channels. According to Aberdeen, companies with...

The value of home


Food and the instant gratification era

Patience might be a virtue, but for food retailers working in the instant gratification era, it’s not very easy to find.

Boosting the motivation of a retailer’s most valuable asset: their shopfront workforce

Every retail business knows the value of their shopfront workforce. The relationships they build with customers not only impact individual sales, but also create the foundation of a brand’s overall reputation and growth.

Signed, sealed and delivered but without the cost

The growth of online shopping has resulted in consumers wanting parcels to be delivered around the clock. However, new research reveals that while a majority of consumers want out-of-hours delivery, many are not willing to pay extra for this service.

Australian shoppers want an experience

New global study by Mood Media reveals customers will choose bricks-and-mortar over online.

In-store retail is back in style

Recover 60% of sales and ramp up 43% of sales rates by refocusing retail employees’ time on helping customers.

The homeless grapes project   

The Homeless Grapes Project is a harmonious fusion of winemakers, growers, producers, families and individuals whom all donate their time and resources to create fantastic local wines - made by the people, for the people - with 100% of the proceeds going towards supporting Australia’s homeless...

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