Surviving the turbulent evolution of retail

The retail industry is undergoing significant changes as disruptive technologies are reshaping the landscape and many retailers are eagerly rushing to adapt. However, with annual growth in retail sales slowing to just 2.1% in Australia, 2018 hasn’t started well with January’s results coming in...

Why small retailers need to build a brand online and offline

There is no doubt that Australia’s retail landscape has changed dramatically over the past decade with the continued rise of e-commerce. Now, we have large retailers dominating the online retail market, shipping instantly and worldwide, which has in turn triggered some cause for concern among...

Roles in health and safety

Everyone has a role to play with regards to health and safety in the workplace. This specifies around legislative expectations can be found by accessing the particular state or territory in which the organisation operates.

An ovation to customer experience

The industry is vast becoming a 24/7 marketplace with technology acting as a catalyst for change and customer experience ingraining itself throughout the retail industry. With customer experience being the lifeblood of any retail business, the 2018 The Realise Group Excellence in Customer...

The gift of customer loyalty

From a small business operating in Collins Street, Spoilt Gift and Homewares has hatched into a gift emporium operating in eight stores across Melbourne.

Tips to minimise shoplifting over the festive season

Scenario: A strongly suspected shop lifter enters your store – she is a regular and you have very strong suspicion about her – you spend some time following her – you note she goes to the change room with more clothes than she returns. She leaves the shop and you are sure that she has stolen...

The importance of a cutting-edge store-fit-out

Paying homage to the traditional barber aesthetic, Pickings and Parry have cut out the competition, winning the 2018 Store-Fit-Out of the Year Award at this year’s 2018 ARA Australian Retail Awards with their nostalgic design.

The bright future of retail

The 2018 Rest Young Retailer of the Year Award recognises the growing talent of future leaders in the industry. This year’s award went to Louise Stephens, Coordinator for convenience stores On the Run for the Peregrine Corporation.

Customers of 2019

What businesses must understand about the customers of tomorrow (not yesterday)

Last-minute Christmas shopping is a thing of the past

New research has revealed that 9 in 10 Aussies have already done their Christmas shopping, with just 11% leaving their shopping to December and only 4% leaving it to the week before Christmas.

A demand for faster online delivery

 Australian consumers are increasing their expectations when it comes to their online delivery options. A survey conducted by SOTI extracts these expectations from customers, and breaks it down into key takeaway points.

Rewarding customer service and brand loyalty

The 2018 eftpos National Retailer of the Year, demonstrates progressive leadership within the retail sector. Through inspiring peers and exhibiting significant long-term contributions to the longevity and sustainability of the industry, PETstock have been recognised for this prestigious award.


New data reveals Christmas shopping deliveries are growing by 10% each year

E-tailers are encouraged to offer customers flexible delivery options for successful first-time delivery

Orchestrating the perfect harmony through omni-channel retailing

Operating a store in the unpredictable retail realm, is simultaneously rewarding and challenging for business owners. Through omni-channel marketing strategies, Simply for Strings, Australia’s largest leading retailer of quality string instruments have mastered the art of inspiring their peers.

Tips for improving the in-store experience

If you’ve been keeping tabs on the eCommerce industry, you’ll know that eCommerce is growing at an extraordinary pace, resulting for retailers around the world to up their game when it comes to the customer experience they provide. According to estimates, global ecommerce sales will reach $4.5...

Celebrating omni-channel retailing

The online marketplace is increasing exponentially, with online presence becoming an integral component for driving consumer engagement, the retail industry has transformed into a competitive 24/7 platform.

A cheers to innovation

With international competitors and technology disrupting the retail sector, developing innovative and engaging strategies to attract customers is imperative to remain relevant in the current retail landscape.

Four reasons why retailers should consider international trade

International trade might sound daunting, but retailers can and should consider cross-border trade to grow their business

Next level customer engagement

Retailers are constantly searching for ways to bring the best of bricks-and-mortar and e-commerce platforms together, to develop a strong, unique customer experience. Australian initiative, Shopple does exactly this.

Christmas merchandising tips

Department stores and mass retailers used to be the perfect one-stop shop for Christmas shopping, offering an abundance of brands in every category imaginable - from books and DVDs to toys, cosmetics and electronics. As instant shopping continues to evolve with the rise of digital retail thanks...

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