Getting fitter faster through eCommerce

The world is changing faster than ever before and businesses must adapt if they are to thrive in the ‘new normal’, according to our partner, Deloitte Australia. This article is written by Marcelo...

Australia Post delivers unprecedented $2.4 billion eCommerce boom during COVID-19

Australia Post powered an estimated $2.4 billion eCommerce boom during the height of the COVID-19 crisis through its parcel delivery service, a new analysis from Deloitte Access Economics has...

What the return to in-store shopping looks like

The relaxing of COVID-19 restrictions quickly saw shopping centres re-open and brick-and-mortar retailers welcome Australians in droves. With consumers racing back to the shops, many are wondering...

E-commerce is driving the need for faster field operations

Heightened investment in disruptive technologies and enterprise-class devices will empower the majority of front-line workers by 2023.

eCommerce logistics provider forecasts online shopping growth will drive product prices down

On the back of new research, parcel delivery service CouriersPlease (CP) forecasts that the online shopping industry will have a greater focus on low prices, as the industry respondents to...

Australian cities and States where online shopping is growing faster than the population

If you need proof that online shopping has skyrocketed, just look at this new data that compares the rate of online shopping with the rate of our population growth. In the last two years, Sydney,...

True unified commerce changing the retail sphere

With digital commerce revolutionising retail, unified commerce becomes a whole new ball game of opportunities for retailers.

Research shows room for improvement for online retailers

The three levels of inventory insight you need to deliver omni-channel profitability

The world has changed in the past five to ten years, and no industry is more indicative of that change than retail. Forbes reports that 98% of consumers believe that purchases, deliveries and...

Under the influence: SEO and its power over the ecommerce industry

If an ecommerce business isn’t appearing in relevant search queries, it’s got a major problem. But while most retailers understand the importance of search engine optimisation (SEO), many feel...

How to keep retail personal as competition goes global

The modern retail environment is extraordinarily challenging and full of change. Competition is going global and consumers have no regard for boundaries. Whether you’re a big international brand...

Fulfilment: The final frontier

These are the voyages of your online order, to seek out new ways to boldly go exactly where you want it to go and to appear in full and on time.

Surviving the turbulent evolution of retail

The retail industry is undergoing significant changes as disruptive technologies are reshaping the landscape and many retailers are eagerly rushing to adapt. However, with annual growth in retail...

Why small retailers need to build a brand online and offline

There is no doubt that Australia’s retail landscape has changed dramatically over the past decade with the continued rise of e-commerce. Now, we have large retailers dominating the online retail...

A demand for faster online delivery

 Australian consumers are increasing their expectations when it comes to their online delivery options. A survey conducted by SOTI extracts these expectations from customers, and breaks it down...

Top three tips to improve customer service

How many times have you opened Facebook, scrolled down your newsfeed, and seen an angsty post that talks about how Company XYZ has the worst customer service ever?

Retail therapy replaced by retail anxiety- credit card fraud

Online shopping anxiety – not therapy – may be more common than we think, with new data revealing that just 7% of Aussies are completely comfortable with the online experience. The biggest fear...

From bricks to clicks

A survey conducted by Rakuten Marketing across the Asia-Pacific (APAC) region has revealed that 78% of Australian consumers like to shop both online and in store, with 20% shopping in store only...

Top ten tips for creating an impactful logo

As world famous Tennis star Andre Agassi said “Image is EVERYTHING,” and it’s especially true when it comes to a business logo. As the cornerstone of any brand, a logo can effectively express a...

Five steps to optimise your supply chain

Building and managing a complex supply chain starts with due diligence and quality assurance. Get it wrong and you can expect headaches from disgruntled manufacturers through to unhappy customers,...