Customer service strategies to drive loyalty and sales

In the world of retail, it’s a given that customers are top of mind. So, what are the best areas to focus on when it comes to customer service...

Refresh your brand for 2022 and beyond

Rebranding your business can seem like a daunting task. Maybe you set it up yourself, did it on the fly years ago or maybe you’re not connecting with...

Everything you need to start something big

When running a business, no two days are the same. You’re busy balancing projects, people and things can change pretty quickly. You’re often spinning...

Can retail empower women and girls?

As retail shifts from product & promotion to product and purpose, what is the larger trend this represents for an industry that - to remain relevant -...

Will purpose-driven retail become the new retail normal?

As retail shifts from product & promotion to product & purpose, what is the larger trend this represents for an industry that - to remain relevant -...

Getting fitter faster through eCommerce

The world is changing faster than ever before and businesses must adapt if they are to thrive in the ‘new normal’, according to our partner, Deloitte...

Australia Post delivers unprecedented $2.4 billion eCommerce boom during COVID-19

Australia Post powered an estimated $2.4 billion eCommerce boom during the height of the COVID-19 crisis through its parcel delivery service, a new...

What the return to in-store shopping looks like

The relaxing of COVID-19 restrictions quickly saw shopping centres re-open and brick-and-mortar retailers welcome Australians in droves. With consumers...

E-commerce is driving the need for faster field operations

Heightened investment in disruptive technologies and enterprise-class devices will empower the majority of front-line workers by 2023.

eCommerce logistics provider forecasts online shopping growth will drive product prices down

On the back of new research, parcel delivery service CouriersPlease (CP) forecasts that the online shopping industry will have a greater focus on low...

Australian cities and States where online shopping is growing faster than the population

If you need proof that online shopping has skyrocketed, just look at this new data that compares the rate of online shopping with the rate of our...

True unified commerce changing the retail sphere

With digital commerce revolutionising retail, unified commerce becomes a whole new ball game of opportunities for retailers.

Research shows room for improvement for online retailers

The three levels of inventory insight you need to deliver omni-channel profitability

The world has changed in the past five to ten years, and no industry is more indicative of that change than retail. Forbes reports that 98% of...

Under the influence: SEO and its power over the ecommerce industry

If an ecommerce business isn’t appearing in relevant search queries, it’s got a major problem. But while most retailers understand the importance of...

How to keep retail personal as competition goes global

The modern retail environment is extraordinarily challenging and full of change. Competition is going global and consumers have no regard for...

Fulfilment: The final frontier

These are the voyages of your online order, to seek out new ways to boldly go exactly where you want it to go and to appear in full and on time.

Surviving the turbulent evolution of retail

The retail industry is undergoing significant changes as disruptive technologies are reshaping the landscape and many retailers are eagerly rushing to...

Why small retailers need to build a brand online and offline

There is no doubt that Australia’s retail landscape has changed dramatically over the past decade with the continued rise of e-commerce. Now, we have...

A demand for faster online delivery

 Australian consumers are increasing their expectations when it comes to their online delivery options. A survey conducted by SOTI extracts these...