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Five ways to kick start your CX program

Most organisations no longer compete based on the products they sell. Today, businesses predominantly compete on the experiences they provide to customers.

Retailers urged to focus on safety during peak season

Managing health and safety can be like a game of snakes and ladders. It takes time, effort and resources to build systems and effectively manage health and safety in a retail work environment. 

Why retailers should look outside the standard resume for their hires

The project making young people soar.

Seven common questions about casual employees

The Australian Retailers Association (ARA) has been at the forefront of advocating and supporting retailers on a range of employment law opportunities.

It’s time retailers flexed their employee experience muscles

The employee experience is a hot topic at the moment. There has been a lot of research looking into the impacts of both positive and negative employee experiences and how it affects a businesses bottom line.

What makes a great store manager successful ?

Great store managers consistently turn in great results. They regularly achieve their KPI’s, have lower staff turnover, less customer complaints and this list goes on.

Investing in employees

How investing in them is investing into the development and success of your brand.

How to shut the shop on absenteeism

Unplanned absence is one of retail’s biggest workforce management challenges, but better employee engagement can help reduce this rostering headache.

Barriers to employment holding small businesses back

Small businesses are saying that despite recent tough conditions, they are looking forward to growth in the next 12 months, off the back of improved economic and political certainty, however many are reluctant to grow by hiring staff due to too many policies and procedures.

Great culture the key differentiator in driving employee and customer engagement

Delivering exceptional customer experience in the retail world starts with building great employee engagement.

Small businesses unprepared for the latest wave of scams

Over half of Australian small business owners are concerned their business will be scammed, yet a quarter do not have processes in place to prevent the latest wave of scams hitting our shores, according to new research.

Building a company culture that makes employees want to come work

As the fight to hire talented employees gets fiercer and company loyalty is becoming a thing of the past, it is becoming even more important to build a company that your employees actually enjoy working for.

Creating a positive experience beyond customer service

Developing positive customer relationships, consumer loyalty and customer experience, starts with employees. 

SafeWork urges retailers to support young workers

During the last quarter (Jan – Mar 2019), SafeWork NSW prosecuted eight companies in the district or local courts for breaching work health and safety laws.

Did you know? Females represent only 28.4% of CEOs or MDs in the Australian retail industry

While global attitudes toward gender parity are experiencing an encouraging shift, statistics continue to tell us that we have a long way to go.

Afterpay launches Global Mentorship Program to support Australian SMB's

In a concerted effort to help SMBs across Australia and New Zealand get ahead, buy-now pay-later pioneer, Afterpay is providing a unique opportunity for its merchant community through the launch of Afterpay Connect’s inaugural Global Mentorship Program.

Common workplace practices that are risking employee safety

Despite businesses in Australia having a legal requirement to comply with their State’s Workplace Health and Safety (WHS) laws, more than 100,000 serious workplace injuries still occur every year.

Additional expenditure to benefit business

There are occasions when expenditure outside of existing budgets is required to bring in an otherwise unattainable benefit to the  business. At these times it may be appropriate to propose expenditure to senior management to justify and gain endorsement for your initiative. The proposal of...

Calls for more life-saving defibrillators in the workplace

WorkSafe is urging employers to consider installing a life-saving defibrillator at their workplace.

Encouraging staff to commit to cost control

Cost control benefits everyone in the store, however, the means of creating can be inconvenient and imposing on store teams. It is up to the retail manager to win the hearts and minds of their teams and create an engaging and compelling set of reasons or benefits to boost staff commitment for...

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