Is your brand equipped to deal with a major incident or negative customer experience?
Zendesk's latest Quantifying the Business Impact of Customer Service in Australia Report 2019, shows companies that fail to deliver quality customer service experiences could see an adverse impact to their bottom-line.
Every few months sees a major employee underpayment scandal – companies announcing that they have made payroll errors that have impacted thousands of employees – go public.
How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.
This year, a retailer was fined $60,000 following an incident involving a young worker. The 20-year-old was working for QSR Pty Ltd (QSR), a KFC franchise in Coffs Harbour when he slipped in the kitchen while cleaning and suffered serious burns to his leg.
All businesses need to look to demonstrate corporate social responsibility (CSR) in the communities in which they work. Profitability is important, but not at any cost. People matter. The planet matters. By doing business the right way and following its brand values, retailers who work toward...
All of the time and effort invested in workplace health and safety is an investment in people and business sustainability. It does not happen by accident and its value is not maximised without further investment of time into the evaluation of WHS policy and procedural effectiveness. Here we look...
First aid requirements in the retail industry is a common query for most retailers. Providing for first aid in retail is not always a simple and straightforward task. The first step for retailers is to understand the legal requirements for the provision of first aid, and from there retailers can...
Resilience could be the greatest retail skill you possess, but you might not even know it’s one you have. So why does it matter?
Challenging behaviours in the workplace come in many forms, but generally occur where one individual’s actions or behaviours negatively impact another’s. Challenging behaviour may come from a peer, colleague, manager or customer, and it impacts all parties involved. If not managed correctly, it...
“The mental wellbeing of people at work is good for everyone and enhances personal and organisational resilience, and success. Everyone has a role to play, both in looking after their own mental health and creating a mentally healthy workplace.” - Heads Up
If you’re a small business retailer and find the world of work health and safety law complex and mind boggling, you’re not alone. Many small businesses feel overwhelmed about their obligations under work health and safety law and often don’t know where to start, so end up doing nothing.
Forget gifts-with-purchase, the key to winning loyal customers is to treat them with the respect they deserve.
The Australian Government recently launched a comprehensive Employer Toolkit to help employers hire people with disability and build their organisation’s disability confidence and competence.
Understanding the current trust crisis in retail and the enormous opportunities it can bring.
On Monday 10 December 2018, the ARA published a media release announcing ARA’s support for the Shop Distributive and Allied Employees Association’s (SDA) ‘No One Deserves a Serve’ campaign to treat retail workers with respect throughout the busy festive season.