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How to shut the shop on absenteeism

Unplanned absence is one of retail’s biggest workforce management challenges, but better employee engagement can help reduce this rostering headache.

Barriers to employment holding small businesses back

Small businesses are saying that despite recent tough conditions, they are looking forward to growth in the next 12 months, off the back of improved economic and political certainty, however many are reluctant to grow by hiring staff due to too many policies and procedures.

Great culture the key differentiator in driving employee and customer engagement

Delivering exceptional customer experience in the retail world starts with building great employee engagement.

Small businesses unprepared for the latest wave of scams

Over half of Australian small business owners are concerned their business will be scammed, yet a quarter do not have processes in place to prevent the latest wave of scams hitting our shores, according to new research.

Building a company culture that makes employees want to come work

As the fight to hire talented employees gets fiercer and company loyalty is becoming a thing of the past, it is becoming even more important to build a company that your employees actually enjoy working for.

Creating a positive experience beyond customer service

Developing positive customer relationships, consumer loyalty and customer experience, starts with employees. 

SafeWork urges retailers to support young workers

During the last quarter (Jan – Mar 2019), SafeWork NSW prosecuted eight companies in the district or local courts for breaching work health and safety laws.

Did you know? Females represent only 28.4% of CEOs or MDs in the Australian retail industry

While global attitudes toward gender parity are experiencing an encouraging shift, statistics continue to tell us that we have a long way to go.

Afterpay launches Global Mentorship Program to support Australian SMB's

In a concerted effort to help SMBs across Australia and New Zealand get ahead, buy-now pay-later pioneer, Afterpay is providing a unique opportunity for its merchant community through the launch of Afterpay Connect’s inaugural Global Mentorship Program.

Common workplace practices that are risking employee safety

Despite businesses in Australia having a legal requirement to comply with their State’s Workplace Health and Safety (WHS) laws, more than 100,000 serious workplace injuries still occur every year.

Additional expenditure to benefit business

There are occasions when expenditure outside of existing budgets is required to bring in an otherwise unattainable benefit to the  business. At these times it may be appropriate to propose expenditure to senior management to justify and gain endorsement for your initiative. The proposal of...

Calls for more life-saving defibrillators in the workplace

WorkSafe is urging employers to consider installing a life-saving defibrillator at their workplace.

Encouraging staff to commit to cost control

Cost control benefits everyone in the store, however, the means of creating can be inconvenient and imposing on store teams. It is up to the retail manager to win the hearts and minds of their teams and create an engaging and compelling set of reasons or benefits to boost staff commitment for...

Protecting financial, personnel and payroll data

The security of personal data is stipulated by legislation and financial data is generally directed by internal business policies and procedures. There is no room for error in maintaining data of such sensitivity and importance.

Five ways to develop a CX-centric DNA

Developing a CX-centric DNA is more than just an initiative; it’s a business discipline and a way of life.

Prepare your business for success this financial year

The end of the financial year brings with it the thrills of counting the beans of your business wins or the condolences of tallying up losses. It is a perfect time to take stock of your current position and how you got here. Revise the goals you have set in your business for improved performance...

Maintaining an effective accounting system

Although accounting systems used in retail vary in complexity and expense, the basic requirements for an effective system remain the same. It may be a simplistic evaluation, but the best retail accounting systems are those that do what the retailer requires in a timely, secure, and user-friendly...

Promote your brand, but make sure it’s protected too

Is your brand equipped to deal with a major incident or negative customer experience?

Quality customer experience matters in business

Zendesk's latest Quantifying the Business Impact of Customer Service in Australia Report 2019, shows companies that fail to deliver quality customer service experiences could see an adverse impact to their bottom-line.

Seven mistakes that lead to major employee underpayments

Every few months sees a major employee underpayment scandal – companies announcing that they have made payroll errors that have impacted thousands of employees – go public.

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