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SafeWork urges retailers to support young workers

During the last quarter (Jan – Mar 2019), SafeWork NSW prosecuted eight companies in the district or local courts for breaching work health and safety laws.

Did you know? Females represent only 28.4% of CEOs or MDs in the Australian retail industry

While global attitudes toward gender parity are experiencing an encouraging shift, statistics continue to tell us that we have a long way to go.

Afterpay launches Global Mentorship Program to support Australian SMB's

In a concerted effort to help SMBs across Australia and New Zealand get ahead, buy-now pay-later pioneer, Afterpay is providing a unique opportunity for its merchant community through the launch of Afterpay Connect’s inaugural Global Mentorship Program.

Common workplace practices that are risking employee safety

Despite businesses in Australia having a legal requirement to comply with their State’s Workplace Health and Safety (WHS) laws, more than 100,000 serious workplace injuries still occur every year.

Additional expenditure to benefit business

There are occasions when expenditure outside of existing budgets is required to bring in an otherwise unattainable benefit to the  business. At these times it may be appropriate to propose expenditure to senior management to justify and gain endorsement for your initiative. The proposal of...

Calls for more life-saving defibrillators in the workplace

WorkSafe is urging employers to consider installing a life-saving defibrillator at their workplace.

Encouraging staff to commit to cost control

Cost control benefits everyone in the store, however, the means of creating can be inconvenient and imposing on store teams. It is up to the retail manager to win the hearts and minds of their teams and create an engaging and compelling set of reasons or benefits to boost staff commitment for...

Protecting financial, personnel and payroll data

The security of personal data is stipulated by legislation and financial data is generally directed by internal business policies and procedures. There is no room for error in maintaining data of such sensitivity and importance.

Five ways to develop a CX-centric DNA

Developing a CX-centric DNA is more than just an initiative; it’s a business discipline and a way of life.

Prepare your business for success this financial year

The end of the financial year brings with it the thrills of counting the beans of your business wins or the condolences of tallying up losses. It is a perfect time to take stock of your current position and how you got here. Revise the goals you have set in your business for improved performance...

Maintaining an effective accounting system

Although accounting systems used in retail vary in complexity and expense, the basic requirements for an effective system remain the same. It may be a simplistic evaluation, but the best retail accounting systems are those that do what the retailer requires in a timely, secure, and user-friendly...

Promote your brand, but make sure it’s protected too

Is your brand equipped to deal with a major incident or negative customer experience?

Quality customer experience matters in business

Zendesk's latest Quantifying the Business Impact of Customer Service in Australia Report 2019, shows companies that fail to deliver quality customer service experiences could see an adverse impact to their bottom-line.

Seven mistakes that lead to major employee underpayments

Every few months sees a major employee underpayment scandal – companies announcing that they have made payroll errors that have impacted thousands of employees – go public.

Complaints are good for business

How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.

Young workers are at risk employees

This year, a retailer was fined $60,000 following an incident involving a young worker. The 20-year-old was working for QSR Pty Ltd (QSR), a KFC franchise in Coffs Harbour when he slipped in the kitchen while cleaning and suffered serious burns to his leg.

Coca-Cola Australia’s road to gender equality

All businesses need to look to demonstrate corporate social responsibility (CSR) in the communities in which they work. Profitability is important, but not at any cost. People matter. The planet matters. By doing business the right way and following its brand values, retailers who work toward...

Effective WHS record keeping strategies for retailers

All of the time and effort invested in workplace health and safety is an investment in people and business sustainability. It does not happen by accident and its value is not maximised without further investment of time into the evaluation of WHS policy and procedural effectiveness. Here we look...

Providing first aid in retail workplaces

First aid requirements in the retail industry is a common query for most retailers. Providing for first aid in retail is not always a simple and straightforward task. The first step for retailers is to understand the legal requirements for the provision of first aid, and from there retailers can...

Access Ability Day- a huge success

The below article was published in Issue 64 of The Retailer

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