Promote your brand, but make sure it’s protected too

Is your brand equipped to deal with a major incident or negative customer experience?

Quality customer experience matters in business

Zendesk's latest Quantifying the Business Impact of Customer Service in Australia Report 2019, shows companies that fail to deliver quality customer service experiences could see an adverse impact to their bottom-line.

Seven mistakes that lead to major employee underpayments

Every few months sees a major employee underpayment scandal – companies announcing that they have made payroll errors that have impacted thousands of employees – go public.

Complaints are good for business

How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.

Young workers are at risk employees

This year, a retailer was fined $60,000 following an incident involving a young worker. The 20-year-old was working for QSR Pty Ltd (QSR), a KFC franchise in Coffs Harbour when he slipped in the kitchen while cleaning and suffered serious burns to his leg.

Coca-Cola Australia’s road to gender equality

All businesses need to look to demonstrate corporate social responsibility (CSR) in the communities in which they work. Profitability is important, but not at any cost. People matter. The planet matters. By doing business the right way and following its brand values, retailers who work toward...

Effective WHS record keeping strategies for retailers

All of the time and effort invested in workplace health and safety is an investment in people and business sustainability. It does not happen by accident and its value is not maximised without further investment of time into the evaluation of WHS policy and procedural effectiveness. Here we look...

Providing first aid in retail workplaces

First aid requirements in the retail industry is a common query for most retailers. Providing for first aid in retail is not always a simple and straightforward task. The first step for retailers is to understand the legal requirements for the provision of first aid, and from there retailers can...

Access Ability Day- a huge success

The below article was published in Issue 64 of The Retailer

Why resilience matters when you run your own retail business

Resilience could be the greatest retail skill you possess, but you might not even know it’s one you have. So why does it matter?

Is your business 'crisis' ready?

How the right communications plan can make all the difference.

Defusing challenging behaviours in the workplace

Challenging behaviours in the workplace come in many forms, but generally occur where one individual’s actions or behaviours negatively impact another’s. Challenging behaviour may come from a peer, colleague, manager or customer, and it impacts all parties involved. If not managed correctly, it...

Identifying & managing mental health risks in the workplace – A must for retailers

The mental wellbeing of people at work is good for everyone and enhances personal and organisational resilience, and success. Everyone has a role to play, both in looking after their own mental health and creating a mentally healthy workplace.” - Heads Up

Making safety simple for small businesses

If you’re a small business retailer and find the world of work health and safety law complex and mind boggling, you’re not alone. Many small businesses feel overwhelmed about their obligations under work health and safety law and often don’t know where to start, so end up doing nothing.

Breaking down barriers and building consumer relationships

Forget gifts-with-purchase, the key to winning loyal customers is to treat them with the respect they deserve.

New disability employment toolkit set to help employers

The Australian Government recently launched a comprehensive Employer Toolkit to help employers hire people with disability and build their organisation’s disability confidence and competence.

The true value of CSR in retail

Understanding the current trust crisis in retail and the enormous opportunities it can bring.

Transparency is the new black

How retailers can use transparency in marketing

The season for retailers to manage the risks of work-related violence

On Monday 10 December 2018, the ARA published a media release announcing ARA’s support for the Shop Distributive and Allied Employees Association’s (SDA) ‘No One Deserves a Serve’ campaign to treat retail workers with respect throughout the busy festive season.

What's in-store for retail in 2019?

With shoppers becoming ever more demanding and retailers under pressure to deliver the seamless service experience consumers crave, Manhattan Associates, Inc. has identified five key themes it believes are set to dominate the retail agenda in 2019.

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