With many areas of Victoria returning to lockdown and NSW re-instituting some social distancing measures, the exact nature of the coming weeks and months are still very uncertain.
The retail landscape changed significantly from 23 March – the day Australia shut down due to the outbreak of COVID-19. New research reveals that, during the closure period, two thirds (65 per...
The world of e-commerce is rapidly changing with COVID-19 overhauling consumers’ shopping behaviours almost overnight.
An omni-channel campaign aims to give the shopper the ability to experience brands and products with equal levels of engagement and excitement. This allows them to seamlessly switch between...
Australian retailers are facing the fight of their life in 2020. Consumer confidence slumped for a period, job losses have soared, and spending behavior has been tipped on its head.
Businesses have an immediate opportunity to capture millennials’ attention by upping their customer experience, according to Zendesk’s latest Benchmark data.
Manhattan Associates Inc. predicts four key technology trends will have an impact on the Australian and New Zealand retail markets in 2020.
What can you expect in 2020? If the rapid pace of change is set to continue, and I believe it is, then it begs the question: “What defines a retailer?”
With Christmas undoubtedly the busiest time of the year, and an increasing number of consumers doing their shopping online, it’s easy to overlook some details when it comes to gift-buying.
Survey reveals two-thirds of Australian shoppers are ready for a more autonomous in-store shopping experience.
Toys”R”Us, that returned to Australia in June this year, has unveiled the top 15 gifts set to be most popular with kids in Christmas 2019, making shopping a breeze for mums, dads and grandparents.
New research has revealed that 66% of Aussies who have shopped Black Friday and Cyber Monday sales are increasing the volume of their orders each year, and 75% have said the sales are getting...
Australian retail centres are more resilient to the threat of changing consumer trends than their American counterparts according to CBRE’s latest research report, Worlds Apart.