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Give customers what they want

The perception gap between retailers, sales assistants and shoppers.

Exceptional customer experience begins from the inside out

If you want your business to be successful, focus on building relationships with both customers and employees

New technology optimising workflows for customer support teams

AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder.

Employees advanced by tech

Employees are the backbone of the retail industry - and technology is becoming the beating heart; like in the human body, all the parts have to work together to stay alive. Amazingly, the people component is the hardest part to manage.

Streamlining inventory management systems

Inventory management is an increasingly important part of the retail picture for several reasons.

The rise of webchat in Australian businesses

A cross generational look into the attitudes surrounding webchat use in Australia.

Solving the retail industry’s biggest omnichannel store fulfilment dilemma

Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.

Navigating supply chain and tariff challenges in the retail sector

How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.

Data security is a must for wary Australian consumers

Three out of four (74%) Australian consumers claim their confidence in a brand’s data security influences how they spend money with that brand, according to new global research conducted by payment security specialists PCI Pal together with cloud telephony platform provider Natterbox.

The empowered consumer and strategising for success

As consumer expectations change in an increasingly competitive e-commerce environment, brands and retailers can no longer afford to simply survive; they must thrive by staying ahead of shifting trends to maintain their edge.

How mobile employee engagement solutions lead to positive results

How to transform the employee experience by mobile solutions to, communicate and engage retail workforce's.

Big banks to roll out blockchain lease solution to help retailers

Despite the innovations of today’s digitally empowered business practices, retailers in Australia continue to struggle with laggard processes like obtaining bank guarantees for their leases.

Four habits of online shoppers

New research reveals Aussie shoppers have developed distinctive habits in their online shopping that differ from their in-store shopping habits.

How to keep a customer for life

Understanding the ever-changing world of online shopping and how important it is to adopt a customer-first strategy.

Compressing the delivery time frame without compromising the customer experience

From drones to GPS tracking, customer fulfilment strategies are becoming ever more innovative as retailers fight for every available consumer dollar.

Increase brand awareness and boost profits

If you’re a retailer with an online presence, chances are you’re constantly looking for ways to increase your brand awareness, build your customer base, and sell more through the myriad channels available in today’s marketplace.

Breaking down the barriers to Machine Learning and Artificial Intelligence for all retailers

Machine learning has a wide range of applications in retail and new technology allows it to be accessible for retailers of all sizes.

Digitalisation paving the way for Australia’s retail landscape

Australia’s CBD retail landscape is evolving in the face of continued headwinds, with brands harnessing creativity and innovation to increase their consumer wallet share.

The state of the retail industry: The empowered shopper

Despite e-commerce continuing to mature and grow in convenience, today’s shoppers still value bricks- and-mortar stores. Zebra’s 2019 Shopper Vision Study found that during the past year, only 43% of shoppers opted to purchase items online instead of visiting a physical store, proving that most...

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