The State of Mobility in Retail report from SOTI finds shoppers want a personalised in-store experience via mobile devices but are unwilling to sacrifice personal data security.
1.3 billion tons of food is wasted annually. With customers more concerned about sustainability than ever before, retailers in the business of providing highly perishable foods like produce and meat to consumers find themselves in a position where they need to strengthen sustainability efforts...
Employee disengagement has been statistically linked with many problems for retail organisation’s, including an astounding high turnover rate.
Digital has dramatically changed traditional retail experiences, as more and more customers immerse themselves in the digital world via their smart devices.
Australian professional tool retailer selects Emarsys retail marketing platform to deliver results in days, not months
Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer feedback and information.
Established in 2000 by founder, Kate Morris, Adore Beauty was the first beauty e-commerce retail site in Australia. Its mission was to make a wide variety of beauty brands accessible to everyone, particularly people living in regional and remote areas.
Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling behind.
Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and where there’s room to improve.
As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected.
If you want your business to be successful, focus on building relationships with both customers and employees
AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder.
Employees are the backbone of the retail industry - and technology is becoming the beating heart; like in the human body, all the parts have to work together to stay alive. Amazingly, the people component is the hardest part to manage.
Inventory management is an increasingly important part of the retail picture for several reasons.
A cross generational look into the attitudes surrounding webchat use in Australia.
Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.
How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.
In today’s on-demand economy, consumers have the luxury of shopping wherever and however they want. Zebra’s 2019 Shopper Vision Study reveals, while shoppers prefer to shop in-store over online, bricks-and-mortar retailers still need to be able to provide the level of convenience that shoppers...