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How Bridgestone Australia created a seamless online and offline customer program

Digital has dramatically changed traditional retail experiences, as more and more customers immerse themselves in the digital world via their smart devices.

Total Tools chooses marketing platform to power a personalised customer experiences

Australian professional tool retailer selects Emarsys retail marketing platform to deliver results in days, not months

Facing up to social media complaints

Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer feedback and information. 

Adore Beauty expands its retail warehouse operations with Zebra’s mobile computers

Established in 2000 by founder, Kate Morris, Adore Beauty was the first beauty e-commerce retail site in Australia. Its mission was to make a wide variety of beauty brands accessible to everyone, particularly people living in regional and remote areas. 

Artificial Intelligence: Helping retailers enhance the customer experience

Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling behind.

What retailers need to know about site performance, product findability and personalised recommendations

Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and where there’s room to improve. 

Automate and elevate

How automation and digitalisation are easing the burden for retail employees.

How to enhance customer experience through employee engagement

As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected.

Give customers what they want

The perception gap between retailers, sales assistants and shoppers.

Exceptional customer experience begins from the inside out

If you want your business to be successful, focus on building relationships with both customers and employees

New technology optimising workflows for customer support teams

AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder.

Employees advanced by tech

Employees are the backbone of the retail industry - and technology is becoming the beating heart; like in the human body, all the parts have to work together to stay alive. Amazingly, the people component is the hardest part to manage.

Streamlining inventory management systems

Inventory management is an increasingly important part of the retail picture for several reasons.

The rise of webchat in Australian businesses

A cross generational look into the attitudes surrounding webchat use in Australia.

Solving the retail industry’s biggest omnichannel store fulfilment dilemma

Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.

Navigating supply chain and tariff challenges in the retail sector

How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.

Data security is a must for wary Australian consumers

Three out of four (74%) Australian consumers claim their confidence in a brand’s data security influences how they spend money with that brand, according to new global research conducted by payment security specialists PCI Pal together with cloud telephony platform provider Natterbox.

The empowered consumer and strategising for success

As consumer expectations change in an increasingly competitive e-commerce environment, brands and retailers can no longer afford to simply survive; they must thrive by staying ahead of shifting trends to maintain their edge.

How mobile employee engagement solutions lead to positive results

How to transform the employee experience by mobile solutions to, communicate and engage retail workforce's.

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