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Digital has dramatically changed traditional retail experiences, as more and more customers immerse themselves in the digital world via their smart devices.
Technology
Australian professional tool retailer selects Emarsys retail marketing platform to deliver results in days, not months
Technology
Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer feedback and information.
Technology
Established in 2000 by founder, Kate Morris, Adore Beauty was the first beauty e-commerce retail site in Australia. Its mission was to make a wide variety of beauty brands accessible to everyone, particularly people living in regional and remote areas.
Technology
Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling behind.
Technology
Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and where there’s room to improve.
Technology
How automation and digitalisation are easing the burden for retail employees.
Technology
As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected.
Technology
The perception gap between retailers, sales assistants and shoppers.
Technology
If you want your business to be successful, focus on building relationships with both customers and employees
Technology
AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder.
Technology
Employees are the backbone of the retail industry - and technology is becoming the beating heart; like in the human body, all the parts have to work together to stay alive. Amazingly, the people component is the hardest part to manage.
Technology
Inventory management is an increasingly important part of the retail picture for several reasons.
Technology
A cross generational look into the attitudes surrounding webchat use in Australia.
Technology
Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment.
Technology
How local retailers can mitigate the financial burden of political and economic disruption by using digital networks.
Technology
In today’s on-demand economy, consumers have the luxury of shopping wherever and however they want. Zebra’s 2019 Shopper Vision Study reveals, while shoppers prefer to shop in-store over online, bricks-and-mortar retailers still need to be able to provide the level of convenience that shoppers...
Technology
Three out of four (74%) Australian consumers claim their confidence in a brand’s data security influences how they spend money with that brand, according to new global research conducted by payment security specialists PCI Pal together with cloud telephony platform provider Natterbox.
Technology
As consumer expectations change in an increasingly competitive e-commerce environment, brands and retailers can no longer afford to simply survive; they must thrive by staying ahead of shifting trends to maintain their edge.
Technology
How to transform the employee experience by mobile solutions to, communicate and engage retail workforce's.
