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5G and the retail revolution

5G is set to revolutionise the retail sector by providing innovative technologies and solutions. As the network continues to roll out across Australia, forward-thinking retailers should look to embrace 5G sooner than later.

Using sustainable and intelligent digital solutions to reduce the environmental impacts of retail operations

How technological innovations are changing the way people shop and how retailers can engage their customers in a more sustainable way.

TikTok – should retailers and brands be prepared or scared?

According to Kate Maszluch, VP of Marketing at Tryzens, the last 12 months have seen a number of social media giants take the leap and enter the ecommerce market in a bid to expand their offering. The latest example of this is TikTok, which has roughly 625 million active users.

Enforcing packaging standards across the supply chain delivers ethical and financial value

With the rising pressure on costs and growing stakeholder expectations regarding ethical business practice, retailers are now taking control to plug the financial leaks across the supply chain associated with packaging inefficiency.

Protect your business from online scams

Online scams are bad for business, but fortunately there are steps you can take to help stop your business falling prey to common tricks.

Retail technology trends shaping customer experience in 2020

Manhattan Associates Inc. predicts four key technology trends will have an impact on the Australian and New Zealand retail markets in 2020.

From production to POS: Protecting the integrity of your supply chain

Technology is helping many manufacturers document the production journey, allowing them to confidently assure their customers about their commitment to human rights, the environment, and ethical business practices.

More than two-thirds of consumers believe mobile technology delivers a better shopping experience, a new report finds

The State of Mobility in Retail report from SOTI finds shoppers want a personalised in-store experience via mobile devices but are unwilling to sacrifice personal data security.

How AI and ML can enhance sustainability for fresh retailers

1.3 billion tons of food is wasted annually. With customers more concerned about sustainability than ever before, retailers in the business of providing highly perishable foods like produce and meat to consumers find themselves in a position where they need to strengthen sustainability efforts...

How mobile technology can solve the employee engagement crisis

Employee disengagement has been statistically linked with many problems for retail organisation’s, including an astounding high turnover rate.

How Bridgestone Australia created a seamless online and offline customer program

Digital has dramatically changed traditional retail experiences, as more and more customers immerse themselves in the digital world via their smart devices.

Total Tools chooses marketing platform to power a personalised customer experiences

Australian professional tool retailer selects Emarsys retail marketing platform to deliver results in days, not months

Facing up to social media complaints

Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer feedback and information. 

Adore Beauty expands its retail warehouse operations with Zebra’s mobile computers

Established in 2000 by founder, Kate Morris, Adore Beauty was the first beauty e-commerce retail site in Australia. Its mission was to make a wide variety of beauty brands accessible to everyone, particularly people living in regional and remote areas. 

Artificial Intelligence: Helping retailers enhance the customer experience

Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling behind.

What retailers need to know about site performance, product findability and personalised recommendations

Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and where there’s room to improve. 

Automate and elevate

How automation and digitalisation are easing the burden for retail employees.

How to enhance customer experience through employee engagement

As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected.

Give customers what they want

The perception gap between retailers, sales assistants and shoppers.

Exceptional customer experience begins from the inside out

If you want your business to be successful, focus on building relationships with both customers and employees

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