Deliveries in the future and what they will look like

If the last decade of retail has taught us one thing, it’s that evolving consumer expectations will continue to innovate delivery and returns solutions for years to come.

The era for the food and beverage industry to go digital

Digitising the F&B industry is one way to increase efficiency and ensure a high-quality product output.

Making CRM the key to unlocking unrivalled customer understanding

Led by tech-savvy shoppers with digital baskets and a thirst for 24-7 online consumerism, the retail industry has changed dramatically in recent years.

How can COVID-19 help businesses grow using social media?

Coronavirus has forced many of us to move to an agile and remote workforce. We’ve had our social liberties substantially reduced and we are reaching out for human connection and social interaction online at an unprecedented level.

Technology is empowering traditional bricks-and-mortar retail, not replacing it

The retail industry evolves on a seemingly weekly basis, but in the midst of this fluid, always-changing state, there comes a periodic paradigm shift that threatens to change the landscape irreversibly.

How Australian retailers can harmonise social with their broader digital e-commerce strategy

Learn about the three most important factors on how to utilise social media harmoniously as part of a wider digital eCommerce strategy.

5G and the retail revolution

5G is set to revolutionise the retail sector by providing innovative technologies and solutions. As the network continues to roll out across Australia, forward-thinking retailers should look to embrace 5G sooner than later.

Using sustainable and intelligent digital solutions to reduce the environmental impacts of retail operations

How technological innovations are changing the way people shop and how retailers can engage their customers in a more sustainable way.

TikTok – should retailers and brands be prepared or scared?

According to Kate Maszluch, VP of Marketing at Tryzens, the last 12 months have seen a number of social media giants take the leap and enter the ecommerce market in a bid to expand their offering. The latest example of this is TikTok, which has roughly 625 million active users.

Enforcing packaging standards across the supply chain delivers ethical and financial value

With the rising pressure on costs and growing stakeholder expectations regarding ethical business practice, retailers are now taking control to plug the financial leaks across the supply chain associated with packaging inefficiency.

Protect your business from online scams

Online scams are bad for business, but fortunately there are steps you can take to help stop your business falling prey to common tricks.

Retail technology trends shaping customer experience in 2020

Manhattan Associates Inc. predicts four key technology trends will have an impact on the Australian and New Zealand retail markets in 2020.

From production to POS: Protecting the integrity of your supply chain

Technology is helping many manufacturers document the production journey, allowing them to confidently assure their customers about their commitment to human rights, the environment, and ethical business practices.

More than two-thirds of consumers believe mobile technology delivers a better shopping experience, a new report finds

The State of Mobility in Retail report from SOTI finds shoppers want a personalised in-store experience via mobile devices but are unwilling to sacrifice personal data security.

How AI and ML can enhance sustainability for fresh retailers

1.3 billion tons of food is wasted annually. With customers more concerned about sustainability than ever before, retailers in the business of providing highly perishable foods like produce and meat to consumers find themselves in a position where they need to strengthen sustainability efforts...

How mobile technology can solve the employee engagement crisis

Employee disengagement has been statistically linked with many problems for retail organisation’s, including an astounding high turnover rate.

How Bridgestone Australia created a seamless online and offline customer program

Digital has dramatically changed traditional retail experiences, as more and more customers immerse themselves in the digital world via their smart devices.

Total Tools chooses marketing platform to power a personalised customer experiences

Australian professional tool retailer selects Emarsys retail marketing platform to deliver results in days, not months

Facing up to social media complaints

Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer feedback and information. 

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