Posts about Technology (2)
Protect your business from online scams
Online scams are bad for business, but fortunately there are steps you can take to help stop your business falling prey to common tricks.
Retail technology trends shaping customer experience in 2020
Manhattan Associates Inc. predicts four key technology trends will have an impact on the Australian and New Zealand retail markets in 2020.
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From production to POS: Protecting the integrity of your supply chain
Technology is helping many manufacturers document the production journey, allowing them to confidently assure their customers about their commitment to...
More than two-thirds of consumers believe mobile technology delivers a better shopping experience, a new report finds
The State of Mobility in Retail report from SOTI finds shoppers want a personalised in-store experience via mobile devices but are unwilling to...
How AI and ML can enhance sustainability for fresh retailers
1.3 billion tons of food is wasted annually. With customers more concerned about sustainability than ever before, retailers in the business of...
How mobile technology can solve the employee engagement crisis
Employee disengagement has been statistically linked with many problems for retail organisation’s, including an astounding high turnover rate.
How Bridgestone Australia created a seamless online and offline customer program
Digital has dramatically changed traditional retail experiences, as more and more customers immerse themselves in the digital world via their smart...
Total Tools chooses marketing platform to power a personalised customer experiences
Australian professional tool retailer selects Emarsys retail marketing platform to deliver results in days, not months
Facing up to social media complaints
Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer...
Adore Beauty expands its retail warehouse operations with Zebra’s mobile computers
Established in 2000 by founder, Kate Morris, Adore Beauty was the first beauty e-commerce retail site in Australia. Its mission was to make a wide...
Artificial Intelligence: Helping retailers enhance the customer experience
Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling...
What retailers need to know about site performance, product findability and personalised recommendations
Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and...
Automate and elevate
How automation and digitalisation are easing the burden for retail employees.
How to enhance customer experience through employee engagement
As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected.
Give customers what they want
The perception gap between retailers, sales assistants and shoppers.
Exceptional customer experience begins from the inside out
If you want your business to be successful, focus on building relationships with both customers and employees
New technology optimising workflows for customer support teams
AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder.
Employees advanced by tech
Employees are the backbone of the retail industry - and technology is becoming the beating heart; like in the human body, all the parts have to work...
Streamlining inventory management systems
Inventory management is an increasingly important part of the retail picture for several reasons.
The rise of webchat in Australian businesses
A cross generational look into the attitudes surrounding webchat use in Australia.
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