The Retail Ready Jobs Program is a government-funded initiative under Smart and Skilled funding. This Program focuses on building the skills and...
In 2019, the Australian Retailers Association (including the Retail Institute), in partnership with Young People Ahead, applied to deliver a Regional...
As retailers begin to reopen and start the recovery process, the ARA Retail Ready Jobs Program can help take the time and cost out of looking for...
Providing your team with the skills needed to succeed in retail.
Managing poor performance is one of the biggest challenges leaders face in retail today. With increased litigation cases it is imperative that leaders...
It is often the small steps we take in life that have the most impact.
To truly make the most of inventory control initiatives, it is essential to establish protocols and schedules around stocktaking. Stocktake involves...
When you monitor and evaluate the impact of displays, you should consider the objectives of a Visual Merchandising plan. Asking the following questions...
Every retail store will gain more sales impact from defined regions of the store. For example, windows, impulse areas/hot spots and counters. These...
Feedback is a way to support team members and ensure they’re aware of their performance. Regular feedback can help team members reflect on their...
As retailers have varying product and service offers, providing customers with a choice in product quality, appearance and functionality, it is...
The Internet is a powerful channel that presents new opportunities for touching customers, enriching products and services with information, squeezing...
Innovation is the process of making something new and of value.
Different organisations and individuals will choose to use various forms of e-business. Some businesses will only use email for communication and don't...
Strategies for cost reduction must always be considered about store policies and procedures and aligned with broader corporate objectives.
The following guidelines are often used to display and sell the greatest amount of merchandise possible in a given amount of space for the most...
With so many businesses and sources of information on the Internet, most online customers quickly become used to making rapid judgements about a...
When you delegate tasks or jobs that you do not need to be doing, it frees you up to focus on delivering on other areas.
The quality of storage areas and equipment reflects a shop’s level of organisation. It’s easy to neglect ‘out of sight, out of mind’ storage spaces,...
The importance of offering exceptional customer service.