Learn More


Safety measures your business can use to prevent a robbery.

Robbery can be considered the actions of one or more people that threaten, injure or intimidate others to part with money or goods.

To learn how to steer your success as a team leader, the ARA Retail Institute runs multiple workshops on leadership and team culture. To learn more about our latest...

Incident reporting

It is important to be able to describe an incident after it has happened. As well as being a legal requirement in many situations, accurate records are an important part of identifying any problems which can be avoided in the future.

WHS record keeping

Keeping records helps maintain an effective workplace health and safety management system. Records can help hazards and control risks before there is an incident which could cause injury or illness.

Monitoring WHS activities

Legislation requires a workplace to keep certain records for a specified period of time.

Conducting WHS training for team members

It is important to ensure that all employees are fully trained in health and safety to ensure that they understand their responsibilities with regards to health and safety in the workplace.

Drive a supreme sales team

Team leaders are imperative to the success of a retailer’s staff collective. Without a proper path or staff motivation, frontline figures are not going to be able to come close to matching targets that a retailer sets. In today’s scene Australian retailers are faced with fierce competition...

Brand extension strategies

As the online presence of any retail brand matures attention shifts to methods of expanding and deepening customer connections and strengthening communications that reflect the core brand.

Integrate promotional activities

Some retailers have never pursued multi-channel strategies to sell to customers. Even with single product retailers, the introduction of online channels in addition to existing bricks-and-mortar approaches can cause discontinuities between promotion and advertising activities.

Manage online brand loyalty

The advances in technology that brought the internet itself into being have largely enabled the management of brand loyalty in an online context.

Expand brand awareness

Once online, many retail brands look for opportunities to expand the reach of their company by developing strategies to boost brand awareness.

Develop, measure and report on promotional activities

Retail is such a dynamic and fast paced industry and visual merchandisers tend to shift from one focus to the next at great speed making it easy for the evaluation of promotional initiatives to go by the wayside. 

The heart of hiring

The Retail Ready Jobs Program gives employers a new way to hire, without compromising on quality.

Manage promotional activities

Extensive planning and alignment with wider business activities lays a strong foundation for promotions that excite customers, benefit business and minimise unnecessary pressure on store and visual merchandising staff. 

The importance of researching pricing trends

Modern retailers consider pricing a strategic decision. With the increase in domestic online retail, and the improved access of Australian customers to international avenues to shop, local bricks and mortar stores need to be aware of current pricing trends to remain viable.They need to do so not...

Understand store pricing policy

As retailers have varying product and service offers, providing customers with choice in product quality, appearance and functionality, it is understandable that approaches to pricing differ. It would be naïve to assume however that all retail pricing is based upon a cost of goods sold...

Finding your perfect match in retail

Employing the right candidate can be hard, but the Retail Ready Jobs Program gives employers a head start.

Initiating visual merchandising contingencies

Once identified, visual merchandising issues need to be rectified. Timeliness is of the essence here as the majority of visual merchandising (VM) issues have the potential to negatively affect the customer experience and as direct result business profitability. When monitoring and evaluating the...

Roles in health and safety

Everyone has a role to play with regards to health and safety in the workplace. This specifies around legislative expectations can be found by accessing the particular state or territory in which the organisation operates.

Building awareness to understand organisation guidelines

Team members play a very important role in workplace health and safety. That said organisations need to equip the team to ensure they understand all facets of workplace health and safety. Organisations can support the team by:

Offer after sales support

As a retail salesperson you work very hard to satisfy your customers. This is an important part of establishing them as long term customers who choose to shop at your store rather than at your competitors.

Become a Retail Insider

Join 11,000+ Australian Retailers