Woolworths works with WorkJam to empower employees and boost customer experience

BY Australian Retailers Association
09 January 2020

Woolworths, Australia’s largest retailer, today announced it has gone live with WorkJam, the world’s leading digital workplace for frontline team members. 

Woolworths uses WorkJam’s messaging, chat, punches, training, surveys, polls, and badges functions to provide team members with a single digital workplace app. In doing so, Woolworths provides employees with the training and communication tools needed to provide an exceptional customer experience.

Front-line team engagement, operational efficiencies and productivity continue to be top challenges for the Australian retail industry—affecting the overall experience and satisfaction for both employees and customers. Together, Woolworths and WorkJam address these pain points, with Woolworths developing a robust training system and WorkJam providing a scalable solution to facilitate the system. Further, the platform gives employees their own communication tool to voice their feedback and ideas for the business.

“With WorkJam, our focus is on de-corporatising communication between the support office and frontline team members,” said Brad Banducci, Chief Executive Officer of Woolworths. “By opening direct lines of communication, our aim is to give team members the knowledge they need to create unique customer experiences. We’re excited to put communication and training back into the hands of Woolworths team members.”

Additionally, WorkJam helps create autonomy for team members. Not only does this help connect them with work colleagues, it also helps team members achieve success at work by having all of the tools they need when and where they need them.

“WorkJam is proud to be one of the top ten applications at an innovative, global company like Woolworths, the 19th largest retailer in the world,” said Steven Kramer, CEO and co-founder of WorkJam.

“Through training, communication tools, badging, surveys, and polls, we look forward to improving the experience for all frontline Woolworths employees. And in turn, boosting customer engagement and satisfaction across locations.”

To request a free demo of WorkJam, please visit: https://www.workjam.com/

About WorkJam

The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

Available in over 27 languages & deployed in over 30 countries, WorkJam increases sales conversion & CSAT, drives down labor costs, lowers absenteeism and attrition rates, improves compliance and improves the customer experience through a more skilled, motivated and engaged workforce. For employees, WorkJam delivers more opportunity & control over their schedule, providing work-life balance, as well as the tools to develop skills, improve business acumen, and maximize their earnings to advance their economic well-being. Learn more at https://www.workjam.com/

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ABOUT THE AUTHOR

Australian Retailers Association

Founded in 1903, the Australian Retailers Association (ARA) is Australia’s largest retail association representing Australia’s $310 billion sector, which employs more than 1.2 million people. As the retail industry’s peak representative body, the ARA works to ensure retail success by informing, protecting, advocating, educating and saving money for its 7,500 independent and national retail members throughout Australia. For more information, visit www.retail.org.au or call 1300 368 041.

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